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3 дня назад

IT Support Technician (Fintech)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Australia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
IT Support Technician (Fintech): Providing day-to-day technical assistance across the organization with an accent on ticket resolution, endpoint troubleshooting, device lifecycle support, and IT asset management. Focus on resolving hardware, software, network, access, and productivity-tool issues while maintaining SLA compliance, clear documentation, and secure onboarding and offboarding processes.

Location: On-site in Sydney, New South Wales, Australia

Company

hirify.global provides online trading and investment services, including CFD trading, with a focus on regulatory compliance, technological innovation, research and development, and customer service.

What you will do

  • Review, prioritize, resolve, document, and follow up on IT incident and service request tickets in line with SLA requirements.
  • Troubleshoot hardware, software, network, printer, email, login, access, VPN, Wi-Fi, and internet connectivity issues.
  • Install, configure, and support desktops, laptops, printers, scanners, mobile devices, Windows, macOS, Microsoft 365, email, VPN, and office productivity tools.
  • Support onboarding and offboarding by preparing devices, creating accounts, removing access, and collecting equipment.
  • Perform basic MDM tasks, including device enrollment, compliance checks, standard policy application, and mobile device support.
  • Maintain IT asset, repair, support, and ticket records and prepare user guides, knowledge base articles, and support documentation.

Requirements

  • 2–3 years of experience in IT support, service desk, helpdesk, desktop support, or IT operations support.
  • Hands-on experience using an ITSM or ticketing system, preferably Jira Service Management.
  • Understanding of incidents, service requests, access requests, escalations, SLA requirements, ticket priorities, statuses, and resolution timelines.
  • Experience troubleshooting Windows and/or macOS devices.
  • Basic knowledge of Microsoft 365, Active Directory or Entra ID, email support, VPN, printer support, endpoint troubleshooting, computer hardware, software, networking, and office applications.
  • Ability to document troubleshooting steps and ticket resolutions clearly, prioritize multiple requests, and follow up until resolution.
  • Strong communication skills and a customer-service mindset.
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field preferred.

Nice to have

  • Basic exposure to MDM tools such as Microsoft Intune, Jamf, or similar platforms.
  • Professional certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified, or related IT support certifications.

Culture & Benefits

  • Competitive salary with performance-based incentives.
  • Career growth and development opportunities within a global organisation.
  • Collaborative and inclusive work environment with exposure to cross-regional operations.
  • Health and wellness benefits.

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