Principal Customer Success Manager (Aerospace, Propulsion & Energy)

Location: US Remote; at least 30% travel to customer sites, onsite engineering engagements, and industry events. Must be a U.S. Person as defined by ITAR and live in one of the eligible U.S. states; European candidates may choose N/A on the application.

Compensation: on-target earnings of $177,000–$224,000 USD, plus equity and benefits.

Company

hirify.global develops engineering software for exploring complex product designs through reusable workflows, simulation integration, large-scale configuration evaluation, and AI-enabled engineering workflows.

What you will do

• Own retention and growth across a focused book of strategic aerospace, propulsion, and energy accounts.
• Run each customer agreement as a 12–24-month engineering program with defined scope, deliverables, milestones, and outcome tracking.
• Lead complex six- and seven-figure renewals, multi-year agreements, renewal forecasting, and business cases.
• Move customers from seat-based licenses to platform- and capacity-based pricing in partnership with the Strategic Account Director.
• Quarterback onsite engineering sprints and services engagements, aligning customer stakeholders, Field Solutions Engineering, and delivery outcomes.
• Build executive sponsorship, identify expansion opportunities, support AI and agentic engineering workflows, monitor account health, and coordinate with Sales, Product, Support, and Customer Success.

Requirements

• Experience owning a renewal number for large enterprise SaaS accounts, including individual renewals of $1M or more, typically with 8+ years in customer success or strategic account management.
• Experience with complex enterprise customers and multi-stakeholder organizations.
• Post-sale experience with engineering software such as CAD, CAE/simulation, PLM, MBSE, or design automation, working with engineering directors, VPs, chief engineers, or heads of digital engineering.
• Technical understanding of the engineering software ecosystem and CAD-to-simulation workflows; ability to lead deep technical workflow conversations.
• Executive presence and ability to build long-term trust with senior engineering and program leaders.
• Experience personally negotiating large renewals and multi-year agreements.
• Experience managing complex multi-month engagements with defined scope, timelines, deliverables, and stakeholders.
• U.S. Person status as defined by ITAR.
• Availability for at least 30% travel to customer sites, onsite engagements, and industry events.

Nice to have

• Experience with airframers, engine OEMs, or energy manufacturers; relationships at organizations such as Lockheed Martin, RTX/Pratt & Whitney, GE Aerospace, or Siemens Energy.
• Experience transitioning customers to platform, usage, or value-based pricing, or managing AI, simulation-driven, or design automation products.
• Hands-on familiarity with hirify.global or similar tools.
• Active Secret or higher security clearance.
• Exposure to additive manufacturing, generative design, or advanced manufacturing.
• High-growth startup or scale-up experience.
• Degree in engineering, physics, applied mathematics, computer science, or materials science.

Culture & Benefits

• Remote role with customer-site and industry-event travel; some engagements may involve heavier travel periods.
• Strategic agreements focus on defined engineering outcomes, including schedule, performance, and win rate.
• Compensation includes $177,000–$224,000 USD OTE, equity, and benefits.
• AI products may be used to assist in recruiting; resumes and employment decisions are reviewed by the Hiring Team.
• Reasonable accommodation is available during the interview process.

Hiring process

• Submit first name, last name, email, LinkedIn URL, location, resume, current U.S. state, and answer whether employment visa sponsorship may be required.
• Applicants must select an eligible U.S. state; European candidates should choose N/A.