Senior Manager, Customer Success (Automotive AI)

Location: Lehi, Utah; open to remote within the United States. Travel 15%–20% for customer engagements, onsite working sessions, and executive meetings.

Company

hirify.global provides AI lead-conversion and communication software for local businesses, including automotive, home services, and aesthetics companies.

What you will do

• Lead and develop a team serving enterprise automotive customers, with accountability for AI adoption, customer outcomes, retention, and growth.
• Advise dealer group executives, owners, and general managers on AI opportunities and translate business priorities into measurable implementation plans.
• Lead discovery across sales and service workflows, including process changes, employee roles, handoffs, and human oversight.
• Oversee AI deployments and adoption across multiple locations with onboarding and technical teams, including readiness, rollout, training, and continuous improvement.
• Build business cases, conduct executive reviews, analyze performance data, lead recovery plans, and identify expansion opportunities.
• Bring customer insights to Product and Engineering while creating repeatable discovery methods, rollout playbooks, and reporting.

Requirements

• Experience leading enterprise client engagements in management consulting, technology transformation, enterprise solutions, professional services, or customer success.
• Experience managing and developing high-performing teams with accountability for customer or business results.
• Strong executive presence and communication skills, including leading working sessions, constructively challenging assumptions, and recommending actions to senior decision-makers.
• Strong analytical and commercial judgment, including building business cases, assessing ROI, and connecting product adoption with operational performance, retention, and growth.
• Practical understanding of AI capabilities and limitations, with experience applying AI to business workflows and translating between business stakeholders and technical teams.
• Experience delivering complex programs across multiple stakeholders or locations, including process changes and employee adoption.
• Interest in automotive and willingness to learn dealership operations in depth.
• Ownership and sound judgment in a fast-moving environment, with the ability to move from strategic recommendations to detailed execution.

Nice to have

• Experience at a leading consulting firm.
• Experience working with dealerships or other distributed, multi-location businesses.

Culture & Benefits

• Open and transparent culture.
• Life insurance, long- and short-term disability coverage, and fertility benefits.
• Paid maternity and paternity leave.
• Generous vacation time and three four-day summer holiday weekends.
• Medical, dental, vision, and 401(k) benefits.
• Utah HQ gym with professional coaches and classes, plus an onsite subsidized childcare center.