Implementation Specialist (SaaS)

Location: Georgia, United States; customer-site travel of up to 20% may be required. Other listed location: Philadelphia.

Salary: U.S. National Base Pay Range of $71,600–$119,400 annually, plus eligibility for an annual incentive bonus.

Company

hirify.global provides information, analytics, data, and technology solutions supporting scientific research, health education, and healthcare practice.

What you will do

• Lead end-to-end implementation of hirify.global Clinical Reference and Decision Support, Patient Engagement, and Clinical Workflow products from kickoff through go-live and adoption.
• Manage project plans, milestones, timelines, risks, and status across multiple concurrent, high-visibility implementations.
• Provide product, access, integration, workflow, training, and consultative adoption support, including troubleshooting complex implementation challenges.
• Act as the primary contact and escalation path for customer stakeholders, IT counterparts, leadership, and executive sponsors.
• Partner with Product, Technology, subject-matter experts, and Customer Success leadership to resolve workflow challenges and improve implementation methods, tools, and training.

Requirements

• 5+ years of experience in implementation, customer engagement or service, and/or consulting support, ideally in healthcare and/or SaaS.
• Proven experience leading complex, multi-stakeholder implementation projects from initiation through go-live.
• Strong project management skills across cross-functional initiatives.
• Effective problem-solving skills and the ability to navigate ambiguity within a matrix organization.
• Excellent verbal and written communication skills, including experience presenting to senior stakeholders.
• Ability to travel to customer sites as required, up to 20% of the time.
• Bachelor's degree or equivalent experience.

Nice to have

• Project Management Professional (PMP) certification.
• Clinical background, direct patient-care experience, or hospital/health-system experience, such as Registered Nurse experience.
• AI fluency, knowledge, and experience.

Culture & Benefits

• Flexible working hours and support for work-life balance.
• Health plan benefits, retirement benefits, paid vacation, leave programs, and disability, life, and accidental-death insurance.
• Employee Assistance Program, educational assistance, study support, and sabbaticals.
• Shared parental leave and up to two paid days each for Employee Resource Group participation and volunteering.

Hiring process

• Accessible hiring support is available for candidates requiring accommodation or adjustment through the Applicant Request Support Form or by phone.