Business Solutions Operations Manager

Location: San Diego, CA; primarily on-site at the San Diego Headquarters or another company location. Remote work may be permitted with management approval based on business requirements. Requires up to 10% domestic travel and flexibility for nights, weekends, or holidays when needed.

Salary: $102,260–$178,955 per year.

Company

hirify.global is a privately held pharmacy benefit manager providing pharmaceutical and technology solutions for payers, providers, and consumers in the U.S. and foreign markets.

What you will do

• Act as a business and technical liaison across Operations, Product, Account Management, Implementation, Technology, and internal and external stakeholders.
• Coordinate client implementations, eligibility and claims processing, operational and production issues, regulatory initiatives, data concerns, and enterprise projects.
• Analyze business needs, evaluate impacts and solution options, translate objectives into scalable business solutions, and drive matters through resolution.
• Track and document assigned issues, initiatives, decisions, risks, dependencies, action items, and timelines in business systems.
• Build stakeholder relationships, coordinate with clients, vendors, business partners, and subject-matter experts, and provide strategic visibility to leaders.
• Support process improvement, operational readiness, governance, efficiency, quality, and communication through responsible use of emerging technologies, including AI-enabled tools.

Requirements

• BS/BA and 9+ years of experience, or an equivalent combination of education and experience, including 6 years as a subject-matter expert in the respective areas.
• Advanced proficiency with Microsoft 365 applications and platforms for collaboration, productivity, reporting, knowledge management, and AI-enabled business solutions.
• Strong written and oral communication, organization and prioritization, decision-making, problem analysis and resolution, negotiation, team building, leadership, facilitation, and collaboration skills.
• Ability to drive cross-functional teams through alignment, decision-making, accountability, and resolution while delivering projects on time and within budget.
• Thorough understanding of business process analysis and business requirements definition, with working knowledge of process mapping techniques.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and apply logical or scientific thinking to practical problems.
• Ability to present complex or controversial information effectively to management, clients, customers, public groups, and boards.
• Ability to work independently, follow company policies and procedures, meet deadlines, adapt to changing priorities, and support internal and external clients.

Nice to have

• Working knowledge of the hirify.global ecosystem, business functions, and application programming interfaces (APIs).

Culture & Benefits

• Collaborative, high-performance environment focused on healthcare value, teamwork, innovation, and client outcomes.
• Medical, dental, vision, and wellness programs.
• Paid time off, company-paid holidays, life and disability insurance, and a 401(k) with company match.
• Incentive compensation, tuition reimbursement, and employee referral bonus.
• Exempt position with typical core hours Monday through Friday, 8:00 a.m. to 5:00 p.m.; schedules may change to meet business needs.