Help Desk Specialist, IT

Location: Hybrid role based out of the Downtown Los Angeles office, with three days on-site and two days remote each week; must be located in the Greater Los Angeles area. Monday–Friday, 8:30 am–5 pm PT, with occasional overtime and rotational holiday coverage.

Salary: $27–$36 per hour.

Company

hirify.global provides litigation support services and is working to modernize the litigation support industry.

What you will do

• Serve as the primary Tier 1 contact for end-user IT support, managing ticket intake, triage, troubleshooting, resolution, and escalation through Foqal.
• Resolve application, access, configuration, remote-support, and Zoom Phone issues, escalating unresolved cases to Tier 2 with clear documentation.
• Deploy computers, accessories, software licenses, and role-specific onboarding materials for new hires and existing staff.
• Coordinate hardware repairs, e-cycling, responsible disposal, purchasing, vendor fulfillment, and inventory tracking.
• Create and maintain IT knowledge-base content, SOPs, and support workflows, and participate in meetings, retrospectives, and peer coverage.
• Maintain a valid driver’s license and reliable transportation for transporting company hardware to shipping, retail, and repair facilities as needed.

Requirements

• Roughly 1+ years of help desk, IT support, or comparable customer-facing technical experience, or an equivalent mix of coursework, certification, and hands-on practice; this is an entry-level role and advanced systems administration, security investigation, and scripting experience are not required.
• Proficiency troubleshooting macOS and Windows, with familiarity with SaaS provisioning, remote support tools, screen-sharing platforms, and MDM basics.
• Familiarity with Google Workspace, Microsoft 365, and Zoom, including Zoom Phone administration and troubleshooting.
• Strong written communication skills and the ability to explain technical concepts to non-technical staff in clear, reassuring language.
• Sound judgment about first-line resolution versus escalation, with the ability to write clear, structured handoffs.
• Security-minded approach, working knowledge of phishing tactics and social engineering patterns, and comfort following documented escalation procedures.
• An Associate’s or Bachelor’s degree, a relevant certification such as CompTIA A+, or equivalent practical experience.
• Collaborative approach, with the ability to provide peer coverage, share knowledge, and manage multiple open tickets.
• Availability to work from the Greater Los Angeles area and maintain the stated Monday–Friday schedule.

Culture & Benefits

• Full-time, hourly, non-exempt employment with a flexible schedule and hybrid work arrangement.
• Medical, dental, and vision coverage, with 100% of premiums covered for some plans, plus healthcare reimbursement support.
• Wellness and mental-health benefits for employees and families.
• Flexible paid time off, equity options, and access to a company-provided 401(k).
• Home-office setup and a monthly stipend for internet and phone costs.

Hiring process

• hirify.global uses AI-assisted tools to identify and prioritize candidates, while the People team makes all hiring decisions.
• Background checks are conducted only after an offer is extended; recruiting communications come from a hirify.global.com email address or Rippling Recruiting.