Payroll Onboarding Intake Coordinator (Temporary)

Location: Utah, United States; hybrid with regular in-office days each week.

Company

hirify.global builds a people intelligence platform and HR software that transforms HR and supports people-focused work.

What you will do

• Initiate client onboarding intake within 24 hours, explain requirements and timelines, and manage the 7-business-day intake SLA.
• Guide clients through locating and correctly uploading payroll onboarding data and documents, including screen-share coaching.
• Collect and validate company, payroll, employee, benefits, time-off, and applicable YTD/QTD inputs, plus signed authorizations and supporting documents.
• Monitor progress, communicate gaps and risks, maintain status tracking, and prepare clear handoff notes for downstream onboarding teams.
• Use AI and internal payroll-provider reporting tools to improve communications, summaries, requirement explanations, intake organization, and handoffs while validating AI outputs.
• Escalate deeper payroll, tax, or compliance questions and identify recurring intake blockers for process and material improvements.

Requirements

• Customer-facing experience across phone, video, email, or chat, with the ability to build trust while maintaining timelines and expectations.
• Strong organization and attention to detail, including validating document completeness and accuracy while managing multiple clients under tight deadlines.
• Excellent written and verbal communication skills, including explaining requirements and facilitating screen-share guidance.
• Ability to manage deadline-driven work, drive client accountability, de-escalate resistant or delayed clients, and maintain professional scope boundaries.
• Comfort learning and navigating multiple software tools and systems, including CRM or ticketing tools, file portals, and internal dashboards, while documenting work clearly.
• High school diploma or equivalent required.
• Employment is contingent on passing background and credit checks.

Nice to have

• Associate’s degree, bachelor’s degree, or equivalent experience.
• Experience supporting payroll, HRIS, benefits administration, or time and attendance processes.
• Experience in SaaS onboarding, customer onboarding, or project coordination in a high-volume environment.
• Familiarity with payroll forms and authorizations, including POA/TPA documentation and client document workflows.

Culture & Benefits

• Fixed-term employment scheduled through February 28, 2027, with possible conversion to regular employment based on business needs; conversion is not guaranteed.
• Medical benefits are available through the employer’s vendor.
• Supportive, values-driven culture emphasizing openness, integrity, growth, and meaningful work.
• Regular in-office work is required as part of the Utah hybrid arrangement.

Hiring process

• Qualified candidates may request reasonable accommodations during the hiring process.
• Employment offers require completion of a background check; the role also requires a credit check.