First Voice Manager (Onboarding & Activation)

Location: Hybrid, two days per week in the downtown Seattle office; paid relocation to the United States is available.

Company

hirify.global provides infrastructure for the rental journey, including applications, screening, payments, and lease management, serving five million users and more than 300 real estate company and MLS partners.

What you will do

• Lead and coach a team of three representatives through weekly 1:1s, call reviews, and individual development plans.
• Own activation, adoption, repeat usage, and paid adoption metrics; forecast weekly performance and identify risks early.
• Set call-prioritization and service-level rules for speed to first contact and contact rate.
• Use AI and automation for call summaries, quality scoring, lead routing, follow-up, and reporting.
• Launch a lead-placement program for agents and build a landlord onboarding and engagement playbook.
• Grow the team, lead hiring and ramp-up, and collaborate with Marketing, Product, Support, and Customer Success.

Requirements

• 5–7+ years of experience in sales, customer success, onboarding, or inside sales, including at least 2 years managing or formally coaching representatives.
• Experience managing a phone-based team handling a high-volume queue and willingness to make calls directly.
• Experience automating team workflows such as lead routing, call quality assurance, follow-up, or reporting; daily use of AI tools.
• Comfort with CRM and reporting tools, including building personal reports and views.
• Strong written communication for playbooks and leadership updates.
• Ability to work in a hybrid model two days per week from the Seattle office.

Nice to have

• Experience taking over an existing team and improving its performance.
• Real estate, proptech, or property management experience, including familiarity with agents, landlords, and MLSs.

Culture & Benefits

• AI is treated as a core skill for improving decision-making and operational leverage.
• Medical, dental, and vision coverage from day one, with HSA/FSA options and dependent coverage.
• Equity, retirement savings through a SIMPLE IRA with company match, life and disability coverage, and parental and fertility benefits.
• Flexible vacation, 11 holidays, and three recharge days.
• Business expense and internet reimbursement, team events, and a company-sponsored Orca transit card for Seattle office travel.
• Collaboration with teams in the United States and Bangkok, including shared SpreeHours with flex time returned during the same week.