Starlink Customer Success Specialist (Brazil)

Location: Redmond, WA; support for Starlink operations in Brazil. Must be able to work across time zones, including Brazil business hours, when shipment, activation, or billing deadlines require.

Company

SpaceX develops technologies intended to enable human life on Mars, including Starlink high-speed, low-latency internet.

What you will do

• Set up Brazilian customer accounts for hardware shipment, service activation, and accurate invoicing.
• Coordinate shipments and resolve delivery and documentation issues with internal teams and local partners.
• Support Nota Fiscal issuance, validation, reconciliation, and related billing processes.
• Track shipments, activation dates, billing milestones, past-due balances, and unapplied cash through full reconciliation.
• Maintain accurate systems and trackers, communicate with Portuguese-speaking customers and internal teams, and escalate issues with revenue impact, actions taken, and a specific request.
• Identify and improve inefficient processes to streamline future orders.

Requirements

• Bachelor’s degree or 2+ years of professional experience in operations, customer support, or process coordination.
• Professional proficiency in Portuguese and English, written and verbal.
• Applicant must be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain the required U.S. Department of State authorizations under ITAR regulations.
• Must be willing to work across time zones, including Brazil business hours, when operational deadlines require.

Nice to have

• Experience supporting customer operations, order fulfillment, or billing in Brazil.
• Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF.
• Understanding of Brazilian shipping, logistics, and delivery documentation processes.
• Clear communication, early problem escalation, and ability to state the dollar amount and next step.
• Experience with Excel, Salesforce, Smartsheet, or similar tools.
• Experience using an AI coding tool such as Claude Cowork, Cursor, or Copilot to build a functional script, tracker, or workflow.

Culture & Benefits

• Entry-level individual contributor position focused on Starlink customer operations.
• No ownership of a customer book; responsibility centers on getting orders live and billed correctly.
• Equal opportunity employment based on merit, competence, and qualifications.