Client Logistics Coordinator (Logistics)

Location: Monterrey, N.L., Mexico; hybrid after 90 days of training, with 3 days onsite and 2 remote.

Company

hirify.global provides supply chain technology, managed logistics services, and data-centric network solutions across North America and Mexico.

What you will do

• Learn transportation and logistics operations across Less than Truckload, Truckload, and Intermodal services.
• Manage daily operations for customer accounts, including data entry, load planning, shipment tracking, and issue management.
• Schedule appointments, respond to customer requests by phone and email, and provide exceptional customer service.
• Manage carrier and customer relationships in collaboration with Account Management and Freight Audit & Pay teams.
• Investigate and resolve order delays, missed pickups, missed deliveries, and damaged freight.
• Communicate operational updates and use system shortcuts to reduce administrative work.

Requirements

• Bilingual English and Spanish communication skills.
• Strong oral and written communication skills.
• Ability to work in a fast-paced, dynamic environment, multitask, prioritize responsibilities, and solve problems proactively.
• 1–2 years of business experience in a bilingual environment.
• Basic understanding of reporting and Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Strong customer service background and ability to quickly build rapport with customers.

Nice to have

• Experience in logistics.

Culture & Benefits

• Full-time Monday–Friday schedule, generally 8:00 AM–5:00 PM with a one-hour break; flexibility is available based on coverage.
• Access to learning and development experts, internal mobility opportunities, and employee resource groups.
• Life insurance starting 30 days after employment and major medical health insurance.
• Thirty days of Aguinaldo Christmas bonus or a prorated first-year percentage, plus vacation starting at 12 days and additional days according to Mexican law.
• Premium vacation pay, savings plan, grocery card worth 6% or the maximum amount permitted by Mexican law, and an 800-peso monthly cell phone allowance minus applicable taxes.
• Employee referral bonuses and annual fundraising and volunteer events.