Clinic Coordinator, Pediatric Oncology

Location: Boston, MA, US; hybrid work with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global advances cancer research and patient care while providing compassionate care and public-health programs for diverse and underserved populations.

What you will do

• Schedule complex, multidisciplinary appointments for pediatric oncology patients according to established guidelines.
• Monitor scheduling reports, optimize resource utilization, and coordinate check-in and check-out activities.
• Liaise with patients, families, providers, leadership, and cross-functional teams; triage calls and requests and communicate complex information in patient-friendly terms.
• Deliver customer service, de-escalate patient grievances, and respond appropriately to emergencies using standard procedures.
• Maintain patient confidentiality and complete registration processes including Patient Gateway enrollment, Mass HiWay, MSPQ, MOLST, and releases of patient information.
• Use and troubleshoot Epic, RTLS, Outlook, and patient-use iPads; participate in system upgrades and quality-improvement projects.

Requirements

• Proficiency with technology and complex computer systems.
• Excellent verbal and written communication and customer-service skills.
• Strong organization, multitasking, problem-solving, and critical-thinking abilities.
• Ability to work effectively as part of a team, communicate across leadership levels, and adapt to a changing environment.
• Flexibility to assume additional responsibilities as situations require.
• Ability to maintain confidentiality of Protected Health Information and comply with HIPAA and institutional policies.
• Ability to perform patient contact in person, by telephone, letter, or email; assigned patient populations may include pediatric or adult clinic patients.

Nice to have

• Bachelor’s degree.
• Experience in a customer-service setting.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Work alongside clinical, research, education, and partner hospital communities.
• Participation in training new team members, competency programs, and quality-improvement initiatives.