Digital Experience Manager (Automotive Retail)

Location: United States operations; evening and weekend availability required based on business needs.

Company

hirify.global is a large U.S. automotive retailer operating dealerships nationwide and providing new and used vehicles, financing, parts, maintenance, and repair services.

What you will do

• Desk digital retail deals, approve pricing exceptions, maintain deal-structure guidelines, and resolve negotiation, pricing, trade, payment, and lender-approval matters.
• Manage queue health, staffing coverage, opportunity assignment, store handoffs, customer follow-up, and escalations.
• Hire, schedule, coach, and manage Digital Experience Specialists through expectations, call reviews, one-on-ones, performance reviews, onboarding, and development.
• Oversee customer transactions, protection-product presentations, installment contracts, leases, lender funding, identity verification, and compliant handoffs.
• Own gross per unit, F&I income per unit, product penetration, close rate, and cancellation rate while auditing deals, documentation, communications, and processes.
• Identify workflow, technology, store, inventory, and policy failures and communicate risks and recommended actions to leadership.

Requirements

• Five or more years of retail automotive experience as a Sales Manager, Used Vehicle Manager, or F&I Manager, including at least two years of direct F&I experience.
• At least two years of people leadership experience.
• Proficiency with automotive DMS and CRM systems.
• Working knowledge of lender guidelines, credit structuring, F&I product menus, and federal and state finance and compliance regulations, including TILA, ECOA, FCRA, OFAC, Red Flags, and privacy requirements.
• Ability to obtain and maintain any state-required F&I or insurance licensing.
• Ability to manage real-time deal flow, staffing coverage, performance reporting, and multiple customer escalations.
• Strong coaching, written communication, verbal communication, judgment, and escalation-management skills.
• Ability to work evenings and weekends based on business needs.

Nice to have

• Gross discipline in a fixed-price or one-price environment.
• AFIP or equivalent F&I compliance certification.
• Experience delivering F&I products and contracting in a remote or digital retail environment.
• Automotive BDC, digital sales, e-commerce, or centralized operations leadership experience.
• Experience with eLeads, CDK, RouteOne, Dealertrack, F&I menu and eContracting tools, digital sales platforms, Podium or comparable engagement tools, telephony, workforce tools, and performance dashboards.
• Experience leading a new launch, workflow change, or multi-store operating model.

Culture & Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, vision, and maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Additional discounts through YouDecide.
• Inclusive workplace focused on innovation, teamwork, belonging, and community impact through the DRV PNK cancer-support mission.