Customer Support Specialist - Treasury

Location: Hybrid in Kansas City, Missouri; in-office a minimum of 2 days per week, with training requiring up to 5 days per week in the office for at least 8 weeks. Must be eligible to work in the US without sponsorship now or in the future.

Compensation: $21.40–$31.50 per hour, based on relevant experience, skills, and competencies.

Company

hirify.global is a financial services organization focused on financial safety, business growth, customer relationships, and employee development.

What you will do

• Provide technical system support for commercial activities across departments within Treasury Services Operations and other operational teams.
• Resolve low- to medium-complexity customer issues through phone, case management, and other communication channels.
• Process account maintenance and document inquiries in Salesforce case management through Insight 360.
• Support customers with Commerce Connections, application connectivity, enhanced security password resets, and Clover point-of-sale hardware and platform issues.
• Assist with debit and credit card reissues through the TSYS mainframe and TCI platform.
• Review and escalate missing data and data files, research next steps, and provide hotline training support for network and mainframe systems.

Requirements

• Associate’s degree or equivalent combination of education and experience.
• At least 1 year of financial services or banking experience.
• At least 1 year of customer service experience in a call center or relationship management environment.
• Basic knowledge of bank operations and excellent customer service skills.
• Ability to learn new processes, Commerce systems, platforms, and products quickly, with critical thinking skills.
• Ability to work off-shifts as necessary and manage multiple priorities with strong attention to detail.
• Strong written, verbal, interpersonal, and adaptable communication skills; an inquisitive, resilient, organized, and collaborative approach.
• Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook.

Nice to have

• Financial services experience with Wires and ACH systems.

Culture & Benefits

• Hybrid work schedule with structured in-office training.
• Employer-sponsored health, dental, and vision insurance.
• 401(k), life insurance, paid vacation, and paid personal time.
• Career development, education assistance, and voluntary supplemental benefits.
• Monday–Friday schedule from 9:00 AM to 6:00 PM.