Senior Client Support Specialist, Level II

Location: Chicago, United States; hybrid schedule with four days per week in the office and occasional client meetings by phone or in person.

Total cash compensation: $76,550.00–$112,266.66 annually, inclusive of annual base salary and target incentive.

Company

hirify.global provides independent investment insights, data, and research for investors, financial professionals, and organizations.

What you will do

• Define and improve the Level II workflow for the Data Division with the Level II Manager.
• Research, evaluate, prioritize, escalate, and resolve complex data issues from Level I support teams.
• Use metadata to identify trends across large volumes of data cases and propose mitigation solutions.
• Coordinate cross-team projects and resources across Data Product Management, Data Operations, Client Service, Product, and Sales.
• Maintain ownership of the data ticket queue through timely updates, follow-up, escalation, and resolution.
• Support client investigations and issue resolution through occasional phone or in-person meetings.

Requirements

• 3+ years of relevant professional experience.
• Excellent writing, communication, problem-solving, organizational, and analytical skills.
• Ability to work independently and manage competing priorities and deadlines.
• Excellent computer skills.
• Bachelor’s degree required.

Nice to have

• hirify.global Data Product knowledge.

Culture & Benefits

• Hybrid work environment with regular in-person collaboration and tools for engaging with global colleagues.
• 401(k) match up to 6% of salary and potential stock ownership.
• Medical, dental, and vision coverage with potential premium discounts and HSA contributions.
• Trust-Based Time Off, paid sabbatical, family caregiving leave, parental leave, adoption assistance, and disability insurance.
• Leadership coaching, formal mentorship, tuition reimbursement, and an annual flex stipend of $1,000 for education and well-being expenses.
• Charitable matching, paid volunteering days, and employee resource and affinity groups.