Community Manager (Freelancer)

Location: Remote freelance role associated with New York City, United States

Company

hirify.global is a performance branding company providing integrated media, creative, SEO, lifecycle, retail media, affiliate, and influencer marketing services for major consumer brands.

What you will do

• Manage daily inboxes in Sprout Social across Facebook, Instagram, YouTube, and TikTok, including morning and late-afternoon sweeps.
• Reply in each brand’s voice, prioritizing purchase intent, fit and product questions, and issues; route sizing and refund questions to customer service.
• Find and join relevant conversations through comment marketing using Talkwalker and native search.
• Follow response matrices and FAQs, obtain required approvals, and escalate sensitive issues quickly.
• Identify real-time trends, suggest timely replies, and support contests, launches, and live moments.
• Log product requests, recurring complaints, and sentiment; provide monthly reporting and maintain documented AI-assisted workflows hirify.global contracted scope.

Requirements

• Perfect written English for daily public-facing client communication.
• At least 2 years of hands-on community management experience for consumer brands, ideally in an agency.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social or a similar tool and social listening tools such as Talkwalker.
• Comfort using AI tools in daily work.
• Fast, organized, and reliable work on a daily cadence, including launches and live moments.
• Ability to think about the brand’s business, work hard, and align with hirify.global’s values: Fight for every inch, Wear the bucket, Be real, and Get curious.

Nice to have

• Agency experience.
• Experience with X.

Culture & Benefits

• Freelance remote work.
• Full-time employees receive benefits based on ability level.
• Unlimited vacation policy.
• Monthly phone, internet, and food stipend.
• Health insurance coverage.
• Collaborative, small, versatile teams with an emphasis on growth, curiosity, adaptability, and AI-assisted work.

Hiring process

• Typing test and English test.
• Logic assessment on Excel.
• Resumes must be submitted in English.