Customer Success Associate (Retail)

Location: Onsite in the Los Angeles (Mid-City) office, United States.

Salary: $72,500–$80,000 annually.

Company

hirify.global is an inventory distribution platform and operating system for modern retail trade, helping brands understand inventory value and route products to the right destinations.

What you will do

• Manage a portfolio of strategic supplier partners as the primary point of contact.
• Lead supplier onboarding and inventory integration onto the hirify.global platform.
• Support wholesale orders from placement through fulfillment, including pricing research and discrepancy resolution.
• Merchandise supplier inventory to improve visibility and sell-through while maintaining accurate listings and inventory records.
• Coordinate with Sales, Operations, Merchandising, and Wholesale teams to improve supplier performance and inventory availability.
• Identify and troubleshoot issues affecting supplier performance or inventory availability.

Requirements

• 2+ years of experience in customer success, account management, wholesale, or a related role.
• Strong organizational skills and exceptional attention to detail.
• Ability to research and compare pricing and data to support sound decisions.
• Excellent verbal and written communication skills, including experience liaising with external partners.
• Proficiency in Excel and Google Sheets, with comfort working across multiple systems and platforms.
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.

Nice to have

• Bachelor's degree or equivalent practical experience.

Culture & Benefits

• Onsite work from the Los Angeles Mid-City office.
• Medical, vision, and dental plans, with some plans covered at 100%.
• Competitive compensation and equity structure.
• 401(k) plan.
• Unlimited paid time off.
• Inclusive workplace and equal opportunity employment.