Customer Success Manager, BGOV (INDG)

Location: Arlington, VA - 1801 S Bell (INDG), United States of America; travel within the assigned territory is required.

Salary: $80,000–$105,000 per year, plus participation in a Client Incentive Bonus program.

Company

hirify.global provides products used by clients in fields such as law, tax and accounting, and corporations.

What you will do

• Serve as the primary contact for users within assigned existing client accounts and increase users, usage, engagement, and renewals.
• Build long-term customer relationships, monitor account health, and develop engagement strategies.
• Train and support accounts, including onboarding new employees and helping clients configure alerts and dashboards.
• Collaborate with Relationship Partners on account-specific strategies and additional sales and growth opportunities.
• Participate in special projects and perform other assigned duties.

Requirements

• Ability to prioritize accounts and manage multiple projects and activities to meet business objectives and deadlines.
• Strong analytical, organizational, and interpersonal communication skills.
• Ability to travel within the assigned territory.
• Bachelor’s degree with coursework in business, marketing, sales, or a related field, or equivalent experience.
• 2–4 years of successful sales or account management experience in a comparable business environment.

Nice to have

• Knowledge of the assigned market, such as law firms, tax and accounting, or corporations.
• Prior account management experience.

Culture & Benefits

• Full-time employment.
• Client Incentive Bonus program with quarterly and annual incentive elements.
• Compensation elements and on-target earnings are discussed during the interview process.
• Equal opportunity employment policy covering protected characteristics.