Principal Program Manager - Operations Management

Location: London hybrid or remote in the UK.

Company

hirify.global is a global B2B cross-border payments company serving more than 30,000 customers, including businesses, educational institutions, financial institutions, law firms, and NGOs.

What you will do

• Lead critical escalations and high-impact incidents, coordinating stakeholders, running war rooms, and maintaining executive visibility through resolution.
• Translate executive decisions into defined actions, owners, timelines, and measurable outcomes.
• Conduct root-cause investigations and lead corrective-action programs to prevent recurring incidents.
• Lead complex cross-functional initiatives involving business, operational, technology, and regulatory challenges.
• Build operational visibility through defect tracking, failure analysis, trend reporting, risk identification, and executive insights.
• Establish governance routines, business reviews, KPI reporting, readiness planning, portfolio visibility, executive communications, and leadership operating cadences.

Requirements

• Extensive experience in program management, business operations, payments, fintech, financial services, or related disciplines, including enterprise-scale initiatives in complex, regulated environments.
• Deep understanding of the payments ecosystem, including customer-impacting operations, money movement, risk management, regulatory considerations, and complex incident response.
• Proven ability to influence senior leaders and align Product, Engineering, Operations, Risk, Compliance, and Commercial teams, with strong executive presence and judgment.
• Demonstrated success leading high-profile escalations, incident management, and cross-functional response efforts, with a root-cause mindset and focus on sustainable operational improvements.
• Experience designing and implementing operating models, governance frameworks, escalation protocols, or business processes from the ground up in ambiguous and evolving environments.
• Exceptional communication, organizational, and stakeholder management skills, including the ability to turn complex issues into recommendations, executive updates, post-mortems, and actionable outcomes.

Culture & Benefits

• Flexible hybrid or remote work approach within the stated UK locations.
• Market-competitive salary with an opportunity to earn a bonus.
• Career growth and development opportunities in a global organization.
• Private healthcare and a catalogue of flexible benefits.
• Paid holidays, time off, leave policies, three additional wellness days per year, and up to five paid volunteering days.
• Inclusive environment with employees across more than 20 countries.