Quality Assurance Analyst III (US) (Fintech)

Location: Hybrid in Brooklyn Park, Minnesota, United States; remote work is available, but in-office attendance is required every Tuesday at 7000 Target Parkway North. Monday–Friday schedule: 7:00–4:00 or 8:00–5:00, with occasional domestic travel.

Salary: $34.75–$52.00 USD per hour.

Company

TD is a global financial institution and major North American bank serving more than 27 million households and businesses through over 95,000 colleagues.

What you will do

• Ensure adherence to department and company quality standards and monitor employee or divisional performance for compliance.
• Lead and execute complex projects, direct the work of others, and support department leadership with trend analysis, information gathering, and performance feedback.
• Coordinate quality-control, compliance, employee-training, and process-improvement activities.
• Create and update manuals, reports, and other documentation while maintaining expert knowledge of department systems and supporting implementations or conversions.
• Provide guidance to less experienced staff, keep teams informed of procedural changes, and contribute to customer and partner experience improvements.

Requirements

• Bachelor’s degree or progressive work experience, plus 5+ years of related experience.
• Excellent written and verbal communication, interpersonal, problem-solving, time-management, and organizational skills.
• Strong computer skills and proven attention to detail.
• Strong leadership skills and the ability to provide direction, training, and guidance to other team members.
• Ability to work actively both independently and as part of a team.
• Ability to work in an unpredictable, fast-paced environment and work flexible hours, including possible evenings and weekends.

Nice to have

• FISERV experience.
• Experience with federal regulations related to revolving credit.

Culture & Benefits

• Inclusive, ethical, respectful, and collaborative workplace focused on customer service and employee experience.
• Health and well-being benefits, savings and retirement programs, paid vacation, flex and holiday time off, banking benefits, and discounts.
• Career development through regular development and performance conversations, training, mentoring, and an online learning platform.
• Training and onboarding are provided.
• Employment is full time at 40 hours per week.

Hiring process

• Candidates of interest will be contacted to schedule an interview; outcomes are communicated by email or phone.
• Applicants requiring accommodation should contact the hirify.global US Workplace Accommodations Program with their full name, preferred contact method, and accommodation needs.