Senior Operations Manager (Fleet Management)

Location: Remote, United States; requires up to 40–50% travel. Strong preference for candidates residing in Dallas, TX; Ontario, CA; Jacksonville or Orlando, FL; or the Northeast area from Northern New Jersey through Philadelphia, Baltimore, and Richmond.

Salary: $135,000–$165,000 annually, depending on location and experience, plus an annual performance-based bonus incentive.

Company

hirify.global provides fleet maintenance services in the United States.

What you will do

• Oversee service operations, fleet managers, local administrators, and mechanic teams across multiple regional sites.
• Manage regional day-to-day operations and act as the customer account manager, coordinating billing inquiries, monthly closeout, metrics, SLAs, EHS, safety, surveys, and customer meetings.
• Ensure delivery of customer KPIs, service levels, quality, compliance, productivity, system updates, and equipment status reporting.
• Plan repairs and scheduling, coordinate down or out-of-service assets, and manage parts and inventory across the operating footprint.
• Build partnerships with suppliers and third-party service vendors supporting parts, repairs, warranty, and specialty work.
• Develop and manage Operations and Team Managers through coaching, performance management, staffing, communication, operational best practices, and target delivery.

Requirements

• Ten or more years of relevant experience managing large fleets and maintenance.
• Strong background in diesel repairs and servicing large fleets of heavy-duty trucks, trailers, and equipment.
• Technical understanding of mechanical repairs, diagnosis, tooling, inventory, and fleet management systems.
• Proven experience in operations, planning, maintenance, customer service, and management.
• Strong leadership, people management, communication, influencing, analytical, problem-solving, and business skills.
• Experience finding, attracting, training, and retaining effective employees to minimize service interruptions.
• Ability to lead cross-functional teams using a project management framework.
• Strong written, verbal, intercultural, and data skills, including Outlook, Excel, and PowerPoint.
• Self-starting, decisive, hands-on, results-driven, strategic, and customer-focused approach.
• Successful completion of a background check is required.

Nice to have

• Bachelor's degree preferred.

Culture & Benefits

• Remote-based work with up to 40–50% travel and weekly salary payments.
• Full benefits within 30 days, including medical, dental, vision, prescription drug, life, and disability insurance.
• 401(k) matching, unlimited vacation, paid holidays, and sick time.
• Safety reimbursement, ASE certification support, training through Amerit University, and career development programs.
• Employee assistance, nurse triage, wellness and fitness programs, employee discounts, referral incentives, recognition programs, and employee resource groups.

Hiring process

• Apply through the hirify.global careers application.
• Pass a required background check.