Mgr Area Service - Dallas TX (Hybrid)

Location: United States — Texas Field; hybrid position based in the Dallas, TX area. Must be based in the Dallas, TX area; the posting also states “NO RELOCATION.” Up to 40% domestic travel may be required.

Salary: $94,499–$138,598 per year, plus eligibility for a discretionary annual incentive plan.

Company

hirify.global provides identity-centric security, digital security, credential issuance, payments, and data protection solutions in more than 150 countries.

What you will do

• Manage field service engineers delivering installation, training, maintenance, and on-site technical services to direct customers.
• Ensure service delivery meets contractual schedules and quality standards while improving customer satisfaction.
• Manage service contracts, negotiate maintenance agreements, support service sales, and maintain customer relationships.
• Allocate resources, balance staff utilization, coordinate emergency maintenance, and manage escalations.
• Lead, motivate, coach, and manage direct reports, including performance, attendance, capability, and disciplinary matters.
• Drive continuous improvement, cost reduction, and effective service design processes using cross-functional resources.

Requirements

• Must be based in the Dallas, TX area.
• Associate degree in Electronics or equivalent verifiable training, such as relevant military training.
• At least 2 years of experience managing or supervising people.
• At least 3 years of experience managing customer relationships.
• At least 3 years of experience in a Lean Manufacturing Environment.
• At least 3 years of experience using Lean Quality Tools, including Value Stream Maps, 5 Why, Kaizen, and PDCA.
• Ability to travel domestically up to 40% as required.
• The position may be subject to specific background requirements under site-specific contracts.

Nice to have

• Degree in Engineering or a technical field.
• Technical aptitude and ability to learn new technologies, synthesize information, and apply new concepts.
• Strong presentation, negotiation, and verbal communication skills.
• Basic financial analysis skills and ability to interpret financial reporting.
• Six Sigma, operations, and process training.
• Experience using Microsoft Excel.
• Experience using artificial intelligence tools to improve productivity, analysis, or service operations.

Culture & Benefits

• Hybrid work environment with flexible work options.
• Health, vision, dental, life, disability, and mental health benefits for eligible colleagues and dependents.
• 401(k) matching contribution, paid personal time off, 12 paid holidays, parental leave, and education reimbursement.
• Career growth initiatives, learning opportunities, collaboration, diversity, inclusion, and employee affinity groups.