Field Service Desk Manager

Location: Chanhassen, Minnesota, USA; primarily office-based with local field service visits, moderate travel, and occasional overnight travel. Monday–Friday, 8:00 a.m.–5:00 p.m.; occasional evening and weekend work may be required.

Salary: $70,000–$90,000 per year.

Company

hirify.global provides client-facing hirify.globalnology and service desk services.

What you will do

• Manage and deliver Service Desk agreements in line with company strategy, values, and goals.
• Oversee client services throughout each contract and maintain strong customer relationships.
• Collaborate with Sales, Operations, Finance, PMO teams, and external partners on project-related tasks.
• Lead planning and implementation, define service scope, goals, deliverables, tasks, and resource requirements.
• Manage Service Desk Coordinators and track service deliverables using appropriate tools.
• Present performance reports, identify problems, implement changes, evaluate contracts, and support expected financial performance.

Requirements

• Bachelor’s degree in business or a related field, or equivalent work experience.
• 3–5 years of successful project management or customer service management experience.
• Critical thinking, problem-solving, planning, organizing, decision-making, and communication skills.
• Conflict management, stress management, influencing, leading, teamwork, negotiation, adaptability, delegation, reliability, and dependability.
• Ability to manage budgets and service contract performance.
• Ability to work in office and field environments, including prolonged driving, standing, walking, sitting, bending, and squatting.
• Ability to carry and lift tool kits and parts up to 50 lbs. to eye level and occasionally lift up to 75 lbs.
• Ability to work at heights of 10–15 feet using a ladder and in environments with enclosed spaces, dust, drafts, and damp areas.
• Ability to travel as needed for local field service visits and occasional out-of-area overnight travel.

Nice to have

• Technical point-of-sale knowledge.

Culture & Benefits

• Professional office or remote work environment using standard office equipment and collaboration tools.
• Medical and dental insurance through BC/BS, with 100% of the employee rate and 50% of the dependent rate paid by the company.
• Company-paid long-term disability and life insurance.
• Voluntary vision and short-term disability insurance.
• Paid time off, holiday pay, and a 401(k) plan.
• Equal opportunity employer participating in E-Verify upon employment.