Service Delivery Manager (Government)

Location: Remote within the United States, with working West Coast Hours; travel required as needed (10–20%).

Base compensation: $74,200–$137,800 USD annually, depending on location, knowledge, skills, experience, and internal equity. The role may also be eligible for an annual bonus.

Company

hirify.global provides specialized software, trusted content, data, intelligence, and solutions for professionals and institutions across legal, tax, accounting, compliance, government, and media.

What you will do

• Manage support and consulting service engagements for assigned clients using C-Track solutions in production, including stabilization and ongoing production support.
• Execute, manage, and deliver service-level agreements in partnership with client stakeholders and internal operating disciplines.
• Build effective relationships with clients, internal teams, executives, subject matter experts, and third-party partners while balancing client advocacy with business goals.
• Monitor customer satisfaction, respond to additional requests and problems, and remain accountable for client satisfaction.
• Coordinate with groups testing, validating, and evaluating applications and functions to identify service and software issues.
• Apply product knowledge, operational requirements, standards, and best practices while contributing to their ongoing refinement and development.

Requirements

• Bachelor’s degree in a related field and 2+ years of experience in a service delivery management role.
• Ability to interact professionally with diverse groups, including executives, managers, and subject matter experts, and facilitate consensus.
• Knowledge of service delivery management, business process or business operations management, customer service, and related responsibility areas.
• Strong organization, problem-solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills.
• Ability to work with virtual teams to successfully deliver services.
• Responsible, motivated, and able to work independently in a fast-paced, demanding environment and under pressure.
• Experience managing technical policies associated with the software development lifecycle.
• Ability to communicate complex information clearly and concisely, with excellent written and verbal communication skills.

Nice to have

• Ability to work hybrid.

Culture & Benefits

• Remote work arrangement with flexibility and work-life balance policies, including work from anywhere for up to 8 weeks per year.
• Flexible vacation, paid sick and safe time off, paid holidays, two company-wide mental health days, parental leave, and sabbatical leave.
• Health, dental, vision, disability, and life insurance; competitive 401(k) plan with company match; and flexible spending and health savings accounts.
• Tuition reimbursement, career development and continuous learning programs, fitness reimbursement, Employee Assistance Program, and employee incentive programs.
• Two paid volunteer days annually and opportunities for pro-bono consulting and Environmental, Social, and Governance initiatives.
• Inclusive culture focused on customer impact, learning, collaboration, flexibility, and belonging.