Client Intelligence Manager (Analyst II, Strategy & Planning)

Location: US GA CMH ONE RIVERFRONT, United States of America

Company

hirify.global is a global financial technology organization advancing how the world pays, banks, and invests.

What you will do

• Lead Voice of Customer programs across the Total Issuing Solutions portfolio, including advisory boards, client councils, design-partner programs, interviews, focus groups, and market-validation initiatives.
• Partner with Product teams to validate product concepts, roadmap investments, and strategic initiatives through direct customer engagement.
• Lead competitive intelligence across issuing, payments, banking, fintech, fraud, and risk-management markets, producing competitive analyses, market briefings, and win/loss reviews.
• Develop market-segmentation frameworks, ideal customer profiles, buyer personas, target-market definitions, and total, serviceable, and obtainable addressable market assessments.
• Translate research and intelligence into recommendations supporting product positioning, packaging, pricing, sales enablement, commercialization, and portfolio strategy.
• Present trends, risks, opportunities, and strategic recommendations to Product, Commercialization, Sales, and senior leadership while coordinating cross-functional decision-making.

Requirements

• Bachelor’s degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or a related field.
• Five to eight years of experience in market intelligence, strategy, product marketing, commercialization, competitive intelligence, financial services, sales, or a related discipline.
• Experience leading customer research, client interviews, market-validation activities, or Voice of Customer programs.
• Strong analytical and problem-solving skills, including qualitative and quantitative research.
• Ability to turn customer, market, and competitive data into clear business recommendations and develop recommendations for senior and executive stakeholders.
• Strong executive communication, presentation, storytelling, cross-functional collaboration, and influencing skills.
• Ability to synthesize complex information into concise, compelling, actionable insights and manage multiple research, intelligence, and customer-engagement initiatives while maintaining stakeholder alignment.
• Proficiency with Microsoft PowerPoint, Excel, and data-analysis tools.

Nice to have

• Experience in payments, card issuing, banking, financial technology, digital commerce, fraud, or risk management.
• Background in management consulting, strategic planning, market intelligence, or product strategy.
• Experience with competitive intelligence, win/loss analysis, market sizing, or portfolio-strategy assessments.
• Knowledge of commercialization frameworks, product lifecycle management, and go-to-market strategy development.
• Experience facilitating customer workshops, advisory boards, client councils, or executive briefing sessions.
• Understanding of emerging technologies, changing customer expectations, and evolving market dynamics.

Culture & Benefits

• High-responsibility role with a broad range of opportunities.
• Professional education and personal development opportunities.
• Collaborative, team-oriented work environment.
• Opportunity to contribute to a global financial technology organization.
• Competitive benefits and rewards programs.
• For positions located in the US, a conditional offer requires a drug test; hirify.global is an equal opportunity employer and evaluates reasonable accommodation requests case by case.