Sr. Manager - SMB Intelligence & Insights (Fintech)

Location: San Francisco, California, United States; hybrid work with at least 3 days in the office. Travel required 5–10% of the time.

Salary: $180,600–$289,300 USD per year; may include sales incentives, bonus, and equity.

Company

hirify.global is a global payments technology company serving consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Build a unified global SMB Voice of the Customer framework across regions and business units.
• Represent SMB priorities in strategic planning and executive discussions, advising on customer needs, experiences, and unmet needs.
• Develop frameworks, insights, and tools that inform product, go-to-market, and investment decisions.
• Define research priorities, lead external research partnerships, and ensure methodological rigor and execution quality.
• Monitor competitors, emerging players, market shifts, regulatory developments, technology, and partnerships.
• Create competitor profiles, battlecards, market assessments, executive briefings, and evidence-based narratives that guide commercial and strategic action.

Requirements

• At least 8 years of relevant work experience with a Bachelor's Degree, or at least 5 years with an Advanced Degree, or 2 years with a PhD.
• Experience serving as a trusted advisor to senior leaders and influencing strategy, investment priorities, product decisions, and go-to-market initiatives through evidence-based insights.
• Experience leading market intelligence, competitive intelligence, customer insights, research, strategy, or related functions within complex organizations.
• Ability to synthesize customer, market, competitive, and ecosystem signals into strategic insights and actionable recommendations.
• Expertise in designing and executing primary and secondary research using qualitative and quantitative methodologies.
• Ability to identify emerging trends, competitive threats, and growth opportunities and translate intelligence into business action.
• Excellent communication and executive presentation skills, including the ability to influence senior stakeholders and external partners.
• Ability to lead through influence, drive cross-functional alignment, and operate effectively in matrixed global organizations.
• Self-motivated, intellectually curious, and comfortable navigating ambiguity in a fast-paced environment.

Nice to have

• 9 or more years of relevant work experience with a Bachelor's Degree, 7 or more years with an Advanced Degree, or 3 or more years with a PhD.
• Background in payments, financial services, fintech, B2B solutions, platform ecosystems, or adjacent technology industries.

Culture & Benefits

• Office-based hybrid work with expectations of at least 3 days in the office, confirmed by the Hiring Manager.
• Benefits may include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program.
• Work hours vary according to department needs.