Senior Workforce Management Professional, Tactical (Healthcare)

Location: Remote nationwide in the United States; occasional travel to hirify.global offices for training or meetings may be required. Work hours are Monday-Friday, 8:30 AM-6:00 PM Eastern Standard Time.

Salary: $71,100-$97,800 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services to Medicare and Medicaid members, families, individuals, military service personnel, and communities.

What you will do

• Forecast short-range and intermediate staffing needs for Medicaid Inpatient and Outpatient Utilization Management using real-time data, usage trends, and anticipated demand.
• Administer scheduling, timekeeping, attendance line, and absence management activities while maintaining accuracy and policy compliance.
• Assess staffing requirements and recommend solutions for immediate and future workforce goals.
• Analyze talent and staffing needs and provide workforce insights for department- and segment-level planning.
• Collaborate with leaders and teams on operational execution and strategic initiatives, making independent decisions in ambiguous or evolving situations.
• Monitor workforce metrics and adjust planning and processes to improve performance and employee engagement while complying with U.S. federal and Puerto Rico employment laws.

Requirements

• 3+ years of Workforce Management experience.
• Comprehensive knowledge of Verint.
• Experience collaborating with leaders.
• Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint.
• Excellent written and oral communication skills.
• Strong analysis, critical thinking, and analytical problem-solving skills.
• Ability to manage multiple tasks and deadlines with attention to detail.

Nice to have

• Previous experience in a healthcare environment, including a call center or back-office setting.
• Bachelor's degree.
• Prior Process or Project Management experience.

Culture & Benefits

• Fully remote work with a 40-hour workweek.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Work from a dedicated space that protects member PHI and HIPAA information.
• Benefits include medical, dental and vision coverage, 401(k), paid time off, holidays, parental and caregiver leave, disability coverage, and life insurance.
• Occasional travel to hirify.global offices may be required for training or meetings.

Hiring process

• Attach a resume in PDF or Word format.
• Applications must be submitted by November 1, 2026.