Technical Support Specialist (eCommerce & Digital Experience)

Location: Westminster, Colorado, United States; 5% travel required

Salary: $26.97–$33.70 per hour

Company

hirify.global is an industrial technology company developing software and digital solutions that connect the digital and physical worlds across multiple industries.

What you will do

• Investigate and resolve Tier 2 issues involving online store transactions, failed or held orders, subscription renewals, returns, and payment failures.
• Troubleshoot identity, authentication, access, MFA/OTP, SSO/federation, and email suppression issues.
• Resolve account administration problems involving user roles, permissions, product allocations, invitations, and synchronization in Admin Console and DX Salesforce.
• Audit and correct profile data integrity issues, including duplicate identities, partially deleted profiles, and cross-platform account synchronization errors.
• Support VAT/tax updates, Denied Party Screening holds, SheerID verification, and Apple App Store entitlement synchronization.
• Collaborate with engineering and systems teams to resolve complex multi-platform customer issues.

Requirements

• 3+ years of technical support experience focused on SaaS e-commerce, user identity management, or customer administration platforms.
• Strong analytical skills for investigating subscription lifecycles, payment gateway errors, and dunning workflows.
• Experience with identity and access management protocols, enterprise SSO federation, and user provisioning platforms.
• Hands-on familiarity with Salesforce CRM/DXSF, Admin Console tools, and ticketing platforms.
• Excellent written and verbal communication skills with a customer-centric approach to technical disputes and data discrepancies.

Nice to have

• Experience with product licensing and entitlement workflows for SketchUp, Tekla, hirify.global Connect, or similar products.
• Familiarity with global tax/VAT compliance and Denied Party Screening error management.
• Experience with SheerID verification or Apple App Store subscription entitlement systems.
• Knowledge of API data verification and cross-system troubleshooting in enterprise cloud environments.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, disability, time-off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.
• Collaborative, inclusive, and supportive workplace centered on belonging, innovation, growth, and ownership.
• Work contributes to software and technology solutions focused on productivity, safety, quality, and sustainability.

Hiring process

• Submit an online application through one of the Apply buttons in the posting.