Customer Support Project Manager (Defense Tech)

Location: Montreal, Canada; onsite day shift.

Salary: CAD 66,000–116,000 annually.

Company

Defense technology company delivering end-to-end solutions across space, air, land, sea, and cyber domains for national security missions.

What you will do

• Manage marine and power-sector spare-parts and repair projects from planning through execution, inspection, testing, delivery, and closeout.
• Review project scope, customer requirements, schedules, deliverables, and approvals; prepare pricing sheets and quotations.
• Coordinate work orders, procurement, inspection, testing, shipping, suppliers, and other project activities.
• Manage budgets, cost control, forecasts, change orders, and project performance, addressing cost or schedule deviations.
• Act as the primary contact for customers and internal teams; prepare monthly status reports including EACs.
• Maintain project records in the ERP system, follow project management and quality standards, and support audits and reviews.

Requirements

• Minimum 5 years of experience in customer support or project management.
• Bachelor’s degree in administration or a closely related field.
• Experience supporting hardware products, projects, or supply chains in the marine, energy, or power industries.
• Excellent communication and organizational skills.
• Experience coordinating with engineering, procurement, manufacturing, suppliers, and field service teams.
• Proficiency in Microsoft Office Suite, especially Excel, Word, PowerPoint, Project, and Outlook, and in ERP systems.
• Eligibility for registration with the Controlled Goods Program, Canadian Reliability status, Secret Level 2/NATO Secret security clearance, and U.S. ITAR requirements.

Culture & Benefits

• Inclusive and equitable workplace focused on professional growth, community commitment, and work-life success.
• Pre-employment background checks and drug and alcohol testing may be required in accordance with applicable law.
• Workplace accommodation is available for applicants with disabilities.