Technical Consultant (Analyst) - Remote (Higher Education Software)

Location: Remote within the United States; must have U.S. work authorization and consistently work West Coast business hours, 8am–5pm or 9am–6pm PT. Infrequent travel and occasional off-hours on-call support are required.

Base salary: $65,000–$90,000 annually. Total estimated compensation including annual incentive compensation: $71,500–$99,000.

Company

hirify.global collaborates with higher education organizations and academic medical centers to implement strategies, technologies, and solutions that improve organizational effectiveness, student outcomes, and long-term sustainability.

What you will do

• Provide technical support for clients using hirify.global’s Research Suite through remote web sessions, phone, and email.
• Research, analyze, and resolve client-reported software issues.
• Identify product areas creating significant support demand and collaborate with hirify.global Engineering to resolve issues.
• Modify and maintain client-specific configurations and customizations.
• Consult with clients and hirify.global Services teams on appropriate hardware and software configurations.
• Improve internal support processes by developing tools and job aids, collaborating across geographically distributed teams, and supporting occasional on-call coverage.

Requirements

• U.S. work authorization.
• Bachelor’s degree in a computer science-related field or equivalent work experience.
• Experience reading and writing object-oriented code, including HTML, CSS, JavaScript, XML, JSON, and Java.
• Experience developing with JavaScript.
• Experience with Microsoft software including Windows Server, IIS, SQL Server, and Visual Studio.
• Strong problem-solving skills, attention to detail, written and verbal communication skills, and the ability to work independently in remote team environments.
• Ability to context switch and manage multiple competing priorities.
• Ability to work West Coast business hours, travel infrequently, and participate in occasional off-hours on-call support shifts.

Nice to have

• 1–3 years of experience in customer or internal software support.
• Experience supporting enterprise-class, multi-tier web applications.
• Ability to analyze and interpret IIS, SMTP, Event Logs, and custom output logs.
• Familiarity with .NET and C#.
• Familiarity with source control concepts.

Culture & Benefits

• Join the Customer Success team serving higher education and research institutions in the United States and Canada.
• Collaborate with multiple teams across geographic locations.
• Opportunities to learn, grow, and contribute to client outcomes.
• Medical, dental, and vision coverage, plus other wellness programs.
• Eligibility for annual incentive compensation and benefit plans.