Technical Support Specialist

Location: Remote - USA

Salary: $55,000–$65,000 per year, plus stock options

Company

hirify.global builds technology supporting community safety, criminal investigations, and locating missing people.

What you will do

• Provide real-time, chat-based technical troubleshooting to field technicians and third-party contractors for hardware, camera, network connectivity, and application issues.
• Audit newly generated work orders for accuracy, completeness, and compliance with current field operational standards.
• Investigate recurring and complex technical issues, identify root causes, and guide field teams toward resolution.
• Manage high-volume concurrent support cases using Salesforce, internal queue tools, and knowledge management systems.
• Collaborate with operations and field teams to clarify work order requirements and resolve technical escalations.
• Support field technicians remotely; this is not a field installation or phone-based call center role.

Requirements

• Strong computer literacy and technical troubleshooting capability, with demonstrated experience providing chat-based technical support in a remote setting.
• Ability to multitask across live support cases, work order queues, and documentation systems in a fast-paced environment.
• Clear written communication skills for explaining technical guidance, documenting case details, and collaborating across teams.
• Proficiency navigating web applications, software workflow tools, and Salesforce.
• Ability to independently investigate complex technical issues, troubleshoot devices, and manage quality standards; this is not an entry-level validation or basic data entry role.

Nice to have

• Familiarity with cameras, network connectivity, or product hardware.

Culture & Benefits

• Remote work in the United States.
• Starting base salary of $55,000–$65,000 per year.
• Flock stock options.
• Equal opportunity workplace with support for diverse perspectives and interview accommodations.
• Atlanta and Boston are prioritized locations for candidates because some roles include in-person collaboration, but this posting is open to remote work.