Technical Support Representative

Location: US - Remote, OR; occasional in-office meetings

Salary: $15.96–$19.95 per hour

Company

hirify.global is a technology company providing positioning, modeling, connectivity, and data analytics solutions for construction, geospatial, agriculture, and transportation industries.

What you will do

• Provide friendly, empathetic, and professional technical support through email, phone, chat, and support queues.
• Respond to approximately 25 email requests and 10 phone requests per day while meeting team SLAs.
• Manage individual queues and backlogs, resolve aging requests, and document customer interactions, issues, and troubleshooting steps.
• Support account and subscription management, refunds, billing, invoicing, authorization, entitlements, downloads, installation, product extensions, crashes, and bug tracking.
• Use knowledge-base resources to qualify escalations and follow communication and incident protocols.
• Maintain product, promotion, and internal-systems knowledge through training and continuing education.

Requirements

• Bachelor’s degree or equivalent experience in a customer solution environment.
• At least 2 years of experience supporting customers through chat, email, and phone.
• Technical proficiency with computer systems, software, and Google Suite.
• Strong communication, active listening, empathy, patience, and the ability to adapt communication styles to different audiences.
• Customer-focused approach, time-management and prioritization skills, attention to detail, and accurate case documentation.
• Ability to remain composed and professional in high-pressure situations.
• Strong troubleshooting skills to identify, diagnose, and resolve technical issues.
• Comfort working in a remote environment with occasional in-office meetings.

Nice to have

• Background in engineering, architecture, design, or user experience.
• Customer support center experience.
• Experience with multiple operating systems, including Windows, Android, iOS, and Microsoft.
• Familiarity with customer support software, ticketing systems, and remote support tools.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, disability, time-off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.
• Inclusive and equitable workplace guided by the values Belong, Innovate, and Grow.
• No bonus or commission eligibility is specified for this position.

Hiring process

• Submit an online application through one of the Apply buttons in the posting.
• Contact careers@hirify.global.com for application-process assistance or accommodation requests.