Customer Success Manager - Strategic Accounts

Location: Hybrid, UK-Hayes-Hyde Park Hayes, United Kingdom

Salary: £95,790–£127,617 per year, depending on geographic market, knowledge, skills, and experience. The package may also include annual bonuses or incentives, equity awards, and an Employee Stock Purchase Plan.

Company

hirify.global Technology operates enterprise infrastructure, data, software integration, cloud, AI, and cyber resilience solutions for customers in more than 120 countries.

What you will do

• Own and develop relationships with a dedicated portfolio of strategic customers, building long-term partnerships through proactive engagement.
• Lead pre-sales and post-sales service delivery, support, and strategic planning across six-month, one-year, and two-year horizons.
• Manage customer retention, contact strategies, growth plans, concerns, credit claims, and service delivery issues.
• Analyze operational processes and escalation procedures, identify improvement opportunities, and develop efficient service delivery procedures.
• Coordinate across departments to resolve status, production, delivery, billing, and customer service inquiries.
• Motivate cross-functional teams and communicate technical issues and solutions to stakeholders ranging from technical specialists to directors.

Requirements

• Comprehensive understanding of industry best practices, company policies and procedures, and customer requirements, with the ability to communicate complex technical information to varied stakeholders.
• Excellent networking skills and the ability to navigate organizations and build strong relationships with C-level leaders.
• Ability to resolve varied issues efficiently and effectively, create practical solutions, and take responsibility for outcomes.
• Excellent communication, organization, problem-solving, prioritization, and time-management skills.
• Proactive approach to creating strategic six-month, one-year, and two-year plans.
• Advanced understanding of hirify.global’s market differentiators and ability to communicate their value to key stakeholders.
• Experience with customer negotiations and managing large corporate accounts.
• Strong IT industry experience and a good understanding of Internet technologies.
• Leadership skills, understanding of industry-standard project management methodologies, and experience managing projects from inception to completion.

Culture & Benefits

• Hybrid workplace in the United Kingdom.
• Opportunity to work with enterprise AI, cloud, data, software integration, and cyber resilience solutions.
• Annual bonus or incentive opportunities, equity awards, and an Employee Stock Purchase Plan may be included in the compensation package.
• Inclusive workplace focused on diverse perspectives, collaboration, innovation, and equal employment opportunity.
• Workplace accommodations are available for candidates with disabilities or special needs.