Customer Success Manager (Cloud Security)

Location: Remote, London, England, United Kingdom

Company

hirify.global develops a next-generation cloud security platform that uses runtime context and eBPF-powered sensors for risk prioritization, cloud posture discovery, real-time threat protection, and API security.

What you will do

• Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
• Own the post-sale customer journey from onboarding through renewal, including handoffs across teams.
• Track renewal timelines, forecast risk, align early with Sales, and identify expansion opportunities.
• Develop joint success plans aligned with customer objectives, KPIs, and success criteria.
• Partner with Technical Account Managers to drive adoption, communicate value, and track progress.
• Lead Quarterly Business Reviews, program reviews, and executive readouts while building relationships with executive, security, DevOps, and cloud leaders.

Requirements

• Experience owning strategic customer relationships and acting as a trusted business advisor.
• Ability to manage onboarding, renewals, expansion opportunities, and long-term account strategy.
• Ability to work with Sales and Technical Account Managers to drive adoption and customer value.
• Experience developing success plans, tracking KPIs and success criteria, and leading business reviews.
• Ability to engage executive, security, DevOps, and cloud leadership stakeholders.

Culture & Benefits

• Remote work arrangement based in London, England.
• Opportunity to think creatively, explore new ideas, and contribute to company growth.