Junior Level Administrator

Location: Denver, Colorado, United States; hybrid schedule listed, while the overview states that the position is fully onsite.

Salary: $50,000–$60,000 annually.

Company

hirify.global delivers IT services and solutions for government agencies, including support for the US Mint program.

What you will do

• Provide technical support for computers, networks, servers, modems, telephones, cables, software, and peripheral equipment.
• Install, troubleshoot, service, and perform minor repairs on hardware, software, and network equipment.
• Connect computers and terminals to existing data networks and perform basic PC, PBX, and network software programming.
• Maintain network diagrams, circuit records, trouble logs, transaction records, and installation documentation.
• Investigate user information, network, and communications needs and recommend hardware or software purchases.
• Develop training materials, instruct users, and resolve issues in person, by phone, or remotely.

Requirements

• Bachelor's degree with 2–5 years of experience, or commensurate experience.
• Experience in a professional IT service environment using tickets, service requests, knowledge bases, and asset management.
• Within 3–6 months of onboarding, obtain one of the following: HDI-CSR, Microsoft 365: Modern Desktop Administrator Associate, or ITIL 4+ Foundation certification.
• Must be able to attain and maintain US Mint Public Trust suitability.

Nice to have

• Tier 1 and Tier 2 infrastructure and operations support experience across IT service areas; manufacturing experience is preferred.
• Experience managing tickets in ServiceNow.
• Experience supporting VTC and AV systems.

Culture & Benefits

• Collaborative work environment focused on government IT transformation and continuous improvement.
• Flexible work environment.
• Employee Assistance Program, corporate discounts, pet insurance, referral bonuses, and internal mobility opportunities.
• Learning and development platform, plus training, education, and certification assistance for full-time employees.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented during each interview.
• Hiring includes enhanced biometric ID verification and background checks covering criminal history, highest education level, and employment history for the past seven years.