Business Analyst II - Customer Contact Center - General Motors Insurance (Power BI/SQL)

Location: United States (Remote); listed office location: Fort Worth, Texas, United States.

Base salary: $61,000–$110,000 annually, plus bonus eligibility.

Company

hirify.global supports General Motors Insurance, a growth business focused on connected insurance experiences for GM drivers and their vehicles.

What you will do

• Design, develop, and implement Contact Center reporting and analytics solutions.
• Build and maintain dashboards, automated reports, and performance scorecards.
• Analyze qualitative and quantitative KPIs to identify trends, risks, opportunities, and actionable insights.
• Administer potential Contact Center bonus and incentive programs, validate results, and ensure reporting accuracy.
• Establish reporting standards and documentation that maintain Contact Center data accuracy, consistency, and integrity.
• Gather requirements and collaborate cross-functionally to translate data into operational and business recommendations.

Requirements

• 3+ years of experience with data mining and query tools.
• 2+ years of SQL development and data analysis experience.
• Bachelor’s Degree in a related field or equivalent work experience.
• Advanced experience with Power BI, including dashboard development, automated reporting, and executive-level data visualization.
• Advanced proficiency in Microsoft Excel, including complex formulas, data analysis, and reporting.
• Advanced knowledge of SQL, ETL processes, and data modeling; understanding of relational databases, data warehouses, data mining, data analysis techniques, technical systems, and data architecture.
• Ability to collect, analyze, interpret, and present data as executive summaries and business insights, and to translate business objectives into analytical and technical solutions.
• Advanced quantitative and analytical skills, including application of statistical and financial concepts to business decisions.
• Strong attention to detail, data accuracy, organization, prioritization, time management, follow-up, problem-solving, critical thinking, and written, verbal, and presentation skills.

Nice to have

• 1+ years of experience with Python and/or SPSS.
• Contact Center Analytics experience.

Culture & Benefits

• 100% remote work.
• Full-time employment with health benefits available on day one.
• 401K matching, 12 weeks of 100% paid bonding leave for new parents, tuition assistance, and training.
• GM employee auto discount, community service pay, and nine company holidays.
• Innovative, integrity-focused environment with an emphasis on community, belonging, and continuous improvement.