Technical Success Manager (Observability)

Location: Field-based role in Atlanta, Charlotte, Chicago, Dallas, or Houston, United States; some travel is required.

Company

hirify.global develops an intelligent observability platform that helps companies monitor and optimize complex digital applications and systems.

What you will do

• Own customer onboarding, adoption, technical success, and post-sales relationships.
• Lead the adoption, optimization, and integration of hirify.global products within customer infrastructures.
• Maintain deep knowledge of customer businesses and technical environments while solving technical problems in real time.
• Partner with Sales on service upsells and contract renewals.
• Conduct interactive product demonstrations for diverse audiences and answer technical questions.
• Provide customer feedback on product features and directions to Product Management and Engineering.

Requirements

• 3+ years of pre-sales or post-sales experience in the software industry.
• 2+ years of demonstrated pre-sales or post-sales experience with enterprise customers.
• Exposure to or interest in cloud technologies, including Linux hosts, Kubernetes, containers, microservices, DevOps, and CI/CD.
• Strong technical background and sales/customer orientation.
• Desire to learn new technologies.
• Interest in or previous experience with infrastructure, application, web, mobile, or user-experience performance monitoring tools.
• Ability to maintain current project plans and documentation.
• Fluent English.

Nice to have

• Familiarity with Java, .NET, Ruby, C, Python, Node.js, or Golang.
• Background in mobile device platforms and architectures, including iOS and Android.
• Bachelor's degree in Engineering, Computer Science, or equivalent.

Culture & Benefits

• Flexible workforce model supporting office-based, remote, and hybrid workplaces.
• Healthcare, dental, vision, parental leave and planning, mental health benefits, and a 401(k) plan with match.
• Flexible time off, 11 paid holidays, and volunteer time off.
• The role includes a commission plan and requires some travel, with extensive travel opportunities available.
• Visa sponsorship is not available.

Hiring process

• Employment requires identity and work-eligibility verification and a criminal background check.
• Certain roles may require an export compliance assessment; recruitment agencies and unsolicited headhunter submissions are not accepted.