Supervisor, Preventive Maintenance Logistics (Medical Devices)

Location: Hybrid, Chelmsford, MA, United States

Salary: $81,600–$100,000 annually, plus eligibility for an annual bonus.

Company

hirify.global develops medical devices, software, and related services for serious cardiopulmonary and respiratory conditions, serving EMS, hospital, public safety, and military customers worldwide.

What you will do

• Manage daily operations, schedules, workload distribution, and service queues for depot and field preventive-maintenance coordination.
• Run forecasting and work-order programs, investigate failed automated service requests, and ensure timely service delivery.
• Maintain accurate device history and installed-base records, resolve credit and rebill issues, and validate recognized preventive-maintenance revenue.
• Monitor backlog trends, performance metrics, and customer requirements; prepare monthly reports for departmental and leadership review.
• Support customers, field technicians, domestic service departments, and CQA Global Managers with issue resolution, logistics, and scheduling.
• Maintain personnel and training records and conduct performance reviews, coaching, and development for direct reports.

Requirements

• Two years of college or equivalent experience in a lead role.
• Experience in logistics.
• Previous customer-interface experience.
• Knowledge of Microsoft Office Suite.
• Strong attention to detail, multitasking, time management, organizational skills, and ability to meet deadlines.

Nice to have

• Knowledge of Oracle Cloud and Salesforce.

Culture & Benefits

• Hybrid work arrangement in Chelmsford, Massachusetts.
• Benefits plans are available through ZOLL's benefits program.
• Culture values innovation, self-motivation, and an entrepreneurial spirit.
• Physical requirements include frequent repetitive motion, constant sitting, and occasional standing, walking, talking, and hearing.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.