Client Director (IT Service Management)

Location: Hybrid role based in Lausanne, Switzerland.

Company

hirify.global provides digital employee experience management software with real-time analytics, automation, and employee feedback across enterprise endpoints.

What you will do

• Lead renewals and upsells across a defined portfolio of major existing enterprise accounts.
• Provide strategic leadership and manage executive relationships from project and IT teams through CxO level.
• Coordinate virtual teams across Solution Sales, Solution Consulting, Support, and Professional Services.
• Develop hirify.global solutions aligned with customer strategic outcomes, roadmaps, and capabilities.
• Oversee worldwide account development and deployment of global resources.
• Achieve license, renewal, and Professional Services financial targets.

Requirements

• 6–10 years of experience selling enterprise technology in a fast-paced, competitive market.
• Experience in an equivalent role with validated multi-million-dollar sales solutions and executive-level relationship management.
• Previous sales experience in IT Service Management or IT Operations Management within software or IT sales organizations.
• Strong drive to achieve success.
• Disciplined approach to managing time, resources, and opportunity qualification.
• Ability to learn quickly and establish credibility.
• Fluent English and French.

Culture & Benefits

• Work in a global IT market category focused on digital employee experience.
• Collaborate across more than five continents with over 75 nationalities.
• Join an organization focused on diversity, inclusion, and equity.
• Engage with teams developing analytics, automation, and employee feedback solutions for complex enterprise IT challenges.