Quality Assurance & Customer Support Engineer (AI)

Location: Onsite in San Juan, Puerto Rico (00918), with primary work expected from an HPE office.

Company

hirify.global is a global edge-to-cloud company developing solutions that connect, protect, analyze, and act on data and applications.

What you will do

• Validate Web UI and REST API functionality across staging and production environments for product quality and customer readiness.
• Investigate, reproduce, debug, document, and communicate customer-reported issues through timely resolution.
• Log, track, prioritize, and manage defects and enhancements with engineering teams.
• Build and maintain test environments and testbeds, regression plans, and release-readiness coverage.
• Write and maintain technical documentation for QA and Support teams.
• Expand automated test coverage using Python and modern frameworks, including AI-assisted tools for testing, debugging, and workflow efficiency.

Requirements

• 0–2 years of experience in Quality Assurance, software testing, Customer Support, or related engineering roles.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Strong written and verbal communication skills.
• Analytical mindset, attention to detail, and proactive problem-solving ability.
• Solid understanding of testing best practices.
• Ability to work in a fast-paced, cross-functional environment and manage priorities independently.

Nice to have

• Experience writing and maintaining regression test cases.
• Experience testing and troubleshooting Web applications and REST APIs.
• Experience using AI-assisted tools for debugging, test creation, or workflow efficiency.
• Familiarity with Django REST Framework or similar APIs.
• Solid understanding of programming concepts and software development.
• Familiarity with Python, Selenium, and pytest.
• Exposure to L2/L3 networking concepts.
• Strong initiative and creative problem-solving skills.

Culture & Benefits

• Onsite work from an HPE office in San Juan, Puerto Rico.
• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and internal mobility.
• Inclusive workplace committed to accessibility and equal employment opportunity.

Hiring process

• Applicants requiring disability-related accommodation during the application or interview process can submit a request through HPE’s accommodation form.