Customer Solutions Architect (Data)

Location: New York City, NY (hybrid); must be located in NYC and work from the office two days per week, Tuesday and Thursday.

Salary: $165,000–$190,000 USD annually; compensation may include sales incentives or target bonuses.

Company

Fivetran provides data integration technology that delivers customer data to warehouses for reliable querying, together with the dbt platform.

What you will do

• Own post-sales technical engagement for Commercial and Enterprise accounts, driving adoption, optimization, retention, and sustained platform usage.
• Monitor account health, conduct implementation reviews and health checks, and proactively address churn or contraction risks.
• Identify and execute expansion opportunities, translate customer initiatives into scalable data workloads, and partner with Account Executives on incremental ARR.
• Define enterprise reference architectures and guide customers on data pipelines, transformation, automation, and platform adoption.
• Lead technical workshops, demos, proofs of concept, business reviews, roadmap sessions, and mutual success planning with technical, operational, and executive stakeholders.
• Coordinate Sales, Professional Services, Product, Engineering, and technology partners while contributing to external content, events, and product roadmap feedback.

Requirements

• 2+ years of experience in a post-sales, customer-facing technical role such as Solution Architect, Technical Account Manager, or Customer Success Engineer.
• Experience owning customer outcomes after the sale, including adoption, renewal, and expansion.
• Experience designing scalable data architectures, with a strong understanding of modern data warehousing and the analytics stack, plus SQL proficiency.
• Ability to translate business objectives into technical solutions and measurable outcomes.
• Strong stakeholder management and presentation skills across technical and non-technical audiences.
• Proactive, self-sufficient, highly organized, and able to manage multiple accounts.
• Ability to operate strategically while engaging in deep technical discussions in an ambiguous, fast-paced environment.
• Collaborative team-player mindset and willingness to travel to events as needed.

Nice to have

• Hands-on dbt experience; dbt certification is a bonus.
• Understanding of AI architecture, including LLMs, Knowledge Graphs, and RAG.
• Experience with Snowflake, Databricks, AWS, Azure, or GCP.
• Experience with data integration, ETL/ELT, replication technologies, APIs, and data infrastructure.
• Experience with workload-based or consumption-based sales models, enterprise architecture frameworks, system integrators, or technology partners.

Culture & Benefits

• Full-time position with hybrid office work in New York City.
• Employer-paid medical insurance, paid vacation or flexible/unlimited vacation depending on role and country, paid sick time, parental leave, holidays, and volunteer days.
• RSU stock grants, professional development and training opportunities, and a monthly cell phone stipend.
• Mental health support with therapy, coaching, and self-guided mindfulness resources for employees and dependents.
• Team-building activities, virtual happy hours, free food, and a year-end Global Week of Rest.

Hiring process

• Interview stages: Talent Acquisition Partner, Hiring Manager, Technical Interview, Team Interview, and a final Mock Demo.