Senior Product Manager - Fraud (Fintech)

Location: San Francisco, CA; New York, NY; Portland, OR; or remote within Canada or the United States.

Salary: US employees: $200,700–$250,900 USD; Canadian employees: $189,700–$237,100 CAD.

Company

Mercury is a fintech company providing banking services through Choice Financial Group and Column N.A., Members FDIC.

What you will do

• Shape the fraud prevention strategy and roadmap across account integrity, money movement, risk decisions, controls, and customer experiences.
• Design and execute strategies for holds, limit structures, step-up verification, and other risk-friction points.
• Craft risk-based user journeys that protect customers while minimizing disruption to legitimate users.
• Build operational and platform tooling for risk and support teams to manage case volume, exceptions, and high-touch cases.
• Partner with data science to develop, deploy, and continuously improve machine-learning models.
• Define metrics for risk effectiveness, operational impact, and customer experience, and scale risk capabilities across the product suite.

Requirements

• 7+ years of relevant product management experience, including fraud or risk experience in banking or fintech environments.
• Deep customer empathy and understanding of how risk friction affects user experience, growth, and retention.
• Experience with complex automated decisioning systems, rules, machine-learning models, and real-time data pipelines.
• Proficiency with analytics and the ability to understand model and rule performance, precision/recall trade-offs, and translate findings into actionable priorities.
• Strong cross-functional leadership, particularly when balancing risk, compliance, and customer experience priorities.
• Exceptional communication skills for translating complex risk concepts into actionable product strategies.
• Comfort with ambiguity and making balanced decisions with imperfect information.

Culture & Benefits

• Full-time employment with base salary, equity through stock options or RSUs, and benefits.
• Salary ranges are adjusted based on experience, expertise, geographic location, and internal pay equity.
• Mercury is committed to diversity, belonging, equal employment opportunity, and reasonable accommodations throughout recruitment.