Team Lead, IT Operations EMEA (Microsoft)

Location: Galway, Ireland (Hybrid)

Company

hirify.global is a global technology organization focused on enterprise-scale IT solutions and modern technology operations.

What you will do

• Lead day-to-day IT Operations and Service Desk activities across EMEA, coordinating workloads and service-level delivery.
• Coach, mentor, and support regional Service Desk team members while serving as the senior escalation point for complex technical issues.
• Administer Microsoft 365, Azure, Active Directory, Windows environments, and related infrastructure.
• Manage hardware procurement, inventory, lifecycle tracking, vendors, and suppliers across EMEA offices.
• Drive service quality, operational process improvements, automation, reporting, security, compliance, and data protection.
• Plan and deliver IT projects, infrastructure improvements, upgrades, and optimization initiatives in collaboration with global IT teams in Canada and APAC.

Requirements

• Degree or Diploma in Computer Science, Information Technology, or equivalent work experience.
• 5+ years of experience supporting IT and end users in a corporate environment.
• Previous Team Lead, Supervisor, or IT Operations leadership experience, including support-team leadership and technical project management.
• Strong customer-service mindset and effective communication with technical and business stakeholders.
• Hands-on experience with Windows Server and Windows 11, Microsoft 365 administration including Exchange, Teams, and SharePoint, Azure, Active Directory, and SSO.
• Experience with SCCM, endpoint and device management, TCP/IP, DNS, DHCP, VPN, and Hyper-V.
• Knowledge of endpoint security, encryption, IT security best practices, Service Desk and ticket-management systems, hardware troubleshooting, and lifecycle management.
• Experience managing vendor relationships and technology procurement.
• Excellent analytical, troubleshooting, problem-solving, written, and verbal communication skills; ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, proactive, and focused on continuous improvement.

Culture & Benefits

• Hybrid work based at the Galway, Ireland office.
• Culture emphasizing personal growth, continuous innovation, collaboration, and fun.
• Opportunity to lead meaningful initiatives, influence regional IT strategy, and develop leadership and technical capabilities.
• Work with enterprise-scale Microsoft infrastructure and modern IT operations technologies across an international organization.