Director, Customer & Growth Business Transformation Lead

Location: New York, United States; hybrid workstyle aligned to an hirify.global office, with in-person presence and generally 50% or more travel required for transaction-driven work.

Compensation Range: $134,000–$269,000 annually, plus eligibility for a discretionary performance-based bonus.

Company

hirify.global provides professional services and consulting to middle-market clients globally.

What you will do

• Own future-state commercial operating models covering segmentation, territories, sales and service roles, pricing authority, incentives, and acquired or separated entities.
• Design end-to-end revenue-cycle processes, including lead to opportunity, quote to cash, pricing approvals, renewals, retention, and post-close integration or separation.
• Lead human-centered design and organizational change workstreams, including personas, journey maps, stakeholder alignment, communications, enablement, training, resistance management, and adoption measurement.
• Own backlog refinement, value mapping, sprint reviews, increment planning, and traceability from growth drivers or deal theses to measurable revenue, margin, and synergy outcomes.
• Advise CEOs, commercial and revenue executives, CMOs, corporate development leaders, and private equity sponsors while escalating risks related to transaction timelines, TSA exits, synergies, and business continuity.
• Develop hirify.global’s transformation capability, mentor managers and senior associates, support proposals and thought leadership, and manage engagement economics.

Requirements

• Bachelor’s degree.
• 10+ years of consulting or advisory experience, including significant experience leading business-side transformation across commercial, customer, or transaction-driven programs.
• Experience owning a future-state commercial operating model and end-to-end revenue-cycle process design.
• Experience owning change and adoption as a funded workstream, with baselined adoption targets tied to revenue and margin benefits.
• Experience working in a fixed Agile or scaled-Agile cadence, including backlog ownership, weekly refinement, and sprint demonstrations with an active client Product Owner.
• Strong executive presence with commercial executives, boards, and private equity sponsors.
• Commitment to responsible AI use with a human in the loop and human accountability for client-facing judgments and outputs.
• Willingness and ability to travel as needed, generally 50% or more, with in-person presence on large programs.

Nice to have

• MBA or advanced degree.
• Experience with private equity and portfolio-company environments, including post-merger integration, carve-out, and separation programs.
• Experience with commercial platform enablement and customer data or insight platforms from a business-adoption perspective.
• Experience designing pricing governance and sales incentive or coverage models.
• Prosci/ADKAR, design-thinking, SAFe Agilist, or equivalent Agile certifications.

Culture & Benefits

• Hybrid work aligned to an hirify.global office, with in-person collaboration based on client, team, development, and relationship-building needs.
• Competitive benefits and compensation package.
• Discretionary bonus based on firm and individual performance.
• Equal employment opportunity and reasonable accommodation are available.
• hirify.global does not intend to hire entry-level candidates who require visa sponsorship now or in the future.