Senior Director, Global Consulting & Enablement (SaaS)

Location: Remote, United Kingdom; travel up to 10% of the time.

Company

hirify.global provides enterprise software and SaaS solutions focused on customer experience, workforce engagement, contact centers, analytics, and AI.

What you will do

• Define, build, and scale the global Consulting and Enablement strategy across AMER, EMEA, and APAC.
• Lead and develop a global team of Application Consultants and consulting leaders.
• Establish value-led consulting methodologies, customer value frameworks, success metrics, KPIs, playbooks, and engagement models.
• Partner with Services Sales, PMO, Customer Success, Product Management, Professional Services, and Sales leadership on adoption, renewals, expansions, and customer outcomes.
• Build executive-level customer relationships and use customer insights, adoption data, and industry trends to identify optimization and value-realization opportunities.
• Drive enablement, operational excellence, continuous improvement, and organizational transformation across Professional Services.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• At least 10 years of progressive leadership experience in consulting, professional services, customer success, enablement, or related customer-facing organizations.
• Experience building and operationalizing customer-centric consulting or enablement organizations focused on business outcomes and value realization.
• Experience developing and implementing customer adoption, enablement, or value-realization frameworks and methodologies.
• Strong understanding of customer lifecycle management, solution adoption, change management, and customer success best practices.
• Experience defining, measuring, and improving customer outcome metrics, adoption KPIs, and business value indicators.
• Ability to influence senior executives and C-level stakeholders internally and externally.
• Strong strategic thinking, business acumen, analytical capability, communication, presentation, facilitation, and executive engagement skills.
• Experience leading organizational change and transformation within complex, matrixed global organizations and working in enterprise software, SaaS, customer experience, workforce engagement, contact center, or technology-related organizations.
• Ability to obtain the necessary credit line required to travel and successfully complete background screening, including employment, criminal, OFAC, SS verification, and applicable credit or drug screening.

Nice to have

• Leadership experience in Contact Center, Customer Experience, Workforce Engagement Management, AI, or enterprise software industries.
• Experience with customer value-realization programs, executive business reviews, adoption frameworks, or outcome-based consulting methodologies.
• Deep understanding of contact center operations, workforce management, quality management, analytics, AI, and customer engagement technologies.

Culture & Benefits

• Remote role based in the United Kingdom.
• Global scope across AMER, EMEA, and APAC.
• Travel requirement of up to 10%.
• Role emphasizes customer value, innovation, operational excellence, continuous learning, and organizational transformation.