Enterprise Customer Success Manager (AdTech)

Location: London

Company

hirify.global is a global measurement platform company with 25 offices across 19 countries.

What you will do

• Manage enterprise customer relationships end-to-end, from onboarding through renewals, across business, product, and technical needs.
• Share product updates, insights, and best practices to drive adoption and maximize customer value.
• Deliver training sessions, webinars, and demos on new features and use cases.
• Collaborate with Product and R&D teams by communicating customer feedback and advocating for product improvements.
• Lead Executive Business Reviews covering solution impact, customer value, and strategic growth opportunities.
• Support upsell and expansion efforts by identifying business needs and aligning them with hirify.global solutions.

Requirements

• Fluency in English.
• Experience in Customer Success, Account Management, or a similar client-facing role within SaaS or AdTech.
• Strong understanding of web marketing, digital advertising, and business strategy.
• Technical mindset with the ability to work with APIs and campaign performance metrics.
• Strong analytical skills, including interpreting large data sets and resolving reporting discrepancies.
• Strong interpersonal skills and the ability to explain complex concepts to technical and non-technical stakeholders.
• Self-motivation and adaptability in a fast-moving, global environment.
• Willingness to travel several times a year for customer meetings and conferences.

Nice to have

• Fluency in French or other languages.
• Background in mobile marketing or app analytics.
• Familiarity with SDK integrations and deep linking.
• Product sense or experience collaborating with product teams.
• Referral from an hirify.global team member.

Culture & Benefits

• Culture focused on curiosity, connection, continuous learning, innovation, and collaboration.
• Wellness programs and fitness initiatives.
• Global Employee Exchange and opportunities for professional and personal growth.
• Commitment to a diverse and inclusive workplace.