CX Named Account Manager (AI)

Location: Virtual home office in Dalian, China, covering accounts in Dalian and Korea.

Company

hirify.global provides enterprise software and the hirify.global Infinity platform for connecting customer and employee experiences across channels, insights, technologies, and workflows.

What you will do

• Own the customer and prospect narrative to drive sales through channel partners, protecting core voice and hardware business while expanding Infinity, Nexus AI, cloud, and orchestration opportunities.
• Advise C-suite executives on total cost of ownership, return on investment, complex migrations, and commercial justification.
• Develop legacy-to-cloud transformation strategies and CX modernization roadmaps that preserve mission-critical operations and meet financial security standards.
• Evangelize Agentic AI and composable CX solutions, including autonomous agents for loan processing, fraud detection, and wealth advisory.
• Lead business discovery and high-level solution design for large-scale CCaaS journeys across voice, chat, email, social, and secure messaging.
• Partner with engineering on product demonstrations and proof-of-concept integrations with CRM, WFO, ERP, and core banking applications while positioning hirify.global against Genesys, NICE CXone, Five9, and Amazon Connect.

Requirements

• 5+ years of successful CCaaS, CX, or UCaaS sales experience.
• Strong preference for experience selling through channel partners.
• Proven experience managing complex legacy-to-cloud migrations and “Innovation Without Disruption” strategies.
• Exceptional communication, presentation, and whiteboarding skills, with the ability to lead strategic, value-focused discussions with C-level audiences.
• Demonstrated history of meeting or exceeding sales targets and growing global accounts.
• Ability to travel as required to achieve sales plans.
• Written and spoken fluency in Chinese, Korean, and English.
• Bachelor’s degree or equivalent experience.

Nice to have

• Master’s degree.

Culture & Benefits

• Virtual home-office arrangement based in Dalian, China.
• Work focuses on secure, incremental innovation without replacing mission-critical legacy infrastructure.
• hirify.global is an equal opportunity employer and a U.S. Federal Contractor.