Field Applications Engineer (Marine Robotics)

Location: Boston, MA; based at the Boston office, with worldwide travel to customer and dealer sites. Significant travel required: 25–50%.

Company

hirify.global is a fast-growing startup developing autonomous technology, artificial intelligence, and machine learning systems for marine vessels.

What you will do

• Coordinate installation and commissioning of products on customer marine vessels worldwide with the dealer network.
• Monitor product performance across customer fleets and resolve customer field issues.
• Respond to support inquiries and maintain timely communications with customers and partners.
• Report field issues to operations and technology teams and contribute to installation, service, and user documentation.
• Service test boats and office simulation equipment when required.

Requirements

• 7+ years of installation and service experience for complex hardware/software technology products.
• Experience supporting marine systems, controls, PLCs, and electronics.
• Skill in electrical troubleshooting and use of test equipment.
• Professional, confident, and competent communication with customers, partners, teams, and management.
• Ability to collaborate across departmental functions and foster a customer-support culture based on execution, quality, and responsiveness.
• At least a bachelor's degree in Engineering Technology, Marine Engineering, Operations, or a related STEM discipline.
• Ability to travel 25–50% to customer and dealer sites.

Nice to have

• Marine certifications or licenses.
• Linux, networking, or coding experience.

Culture & Benefits

• Customer-facing, hands-on work involving autonomous marine technology.
• Collaboration with dealer, operations, technology, customer, and partner teams.
• Work is based at the Boston office with worldwide customer-site travel.