Collections & Recovery Product Director & Neighborhood Lead (AI)

Location: Hybrid, 4 days in office and 1 day remote; must sit within a hirify.global Corporate office in Johnston, Rhode Island; Newark, Delaware; Westwood, Massachusetts; Marlton, New Jersey; Southfield, Michigan; or Pittsburgh, Pennsylvania.

Salary: $221,000–$271,000 per year, plus an opportunity to earn an annual discretionary bonus.

Company

hirify.global is a financial services organization providing banking operations and customer services.

What you will do

• Own the vision, strategy, delivery, and transformation of Collections & Recovery platform capabilities.
• Lead the Reimagine the Bank transformation agenda, including personalized collection strategies, expanded self-service, intelligent voice and digital interactions, and AI-enabled colleague capabilities.
• Align roadmaps across business, product, technology, architecture, data, risk, and operations teams around shared outcomes.
• Establish outcome metrics, decision frameworks, product management standards, and accountability for results.
• Resolve cross-team tradeoffs and systemic delivery issues while improving operating efficiency.
• Lead multiple product teams or a complex product domain, including direct people leadership and strategic technology vendor relationships.

Requirements

• Bachelor’s degree in Business, Technology, Engineering, Economics, or a related discipline; an advanced degree is strongly preferred.
• Typically 8–12 years of progressive product management experience, including leadership responsibility for multiple products, programs, or product teams.
• Deep knowledge of product strategy, portfolio management, operating models, performance measurement, governance practices, and organizational priorities.
• Strong understanding of financial services operations, servicing, and regulatory considerations; direct Collections & Recovery experience is strongly preferred.
• Ability to translate enterprise objectives into coordinated product strategies, investment priorities, and measurable business outcomes.
• Strong understanding of AI, intelligent automation, and emerging technologies, with the ability to translate opportunities into scalable business capabilities.
• Proven people leadership experience in talent development, performance management, succession planning, and team capability building.
• Experience managing strategic technology vendor relationships, evaluating third-party solutions, influencing vendor roadmaps, and delivering integrated capabilities across complex enterprise technology environments.
• Strong strategic, analytical, systems-thinking, stakeholder management, influencing, and decision-facilitation skills across business, technology, operations, risk, and compliance functions.
• Ability to balance business, operational, customer, risk, and regulatory considerations in medium- to long-term decisions.
• Must be authorized to work in the United States without the need for new employer sponsorship now or in the future.

Nice to have

• Familiarity with generative and agentic AI.
• Direct experience applying AI and intelligent automation in Collections & Recovery or customer operations.
• Advanced degree.

Culture & Benefits

• Full-time Monday–Friday schedule, 40 hours per week, with a 4-days-in-office and 1-day-remote hybrid arrangement.
• Medical, dental, and vision coverage; retirement benefits; maternity and paternity leave.
• Flexible work arrangements, education reimbursement, wellness programs, and paid time off exceeding mandatory paid sick or paid time-away requirements in every local and state jurisdiction in the United States.
• Employment is contingent on successfully passing a background check, which may include credit, motor vehicle, public record, employment, and criminal checks.
• New employer sponsorship and current H-1B sponsorship are not available; current OPT, L, and other visa holders must already have U.S. work authorization without new sponsorship.