Guest Experience Manager (Hospitality Operations)

Location: Barcelona, Catalonia, Spain; hybrid workplace with required weekend work.

Company

hirify.global is a Barcelona-founded proptech startup providing fully furnished apartments for stays starting at one month across expanding European markets.

What you will do

• Own the guest experience and operational performance of an assigned portfolio of apartments.
• Act as the main contact for guest cases and resolve issues quickly, empathetically, and effectively.
• Oversee the full guest journey from check-in through post-checkout while maintaining service standards.
• Monitor operational performance, dashboards, budgets, and KPIs; identify risks and implement improvements.
• Lead post-case reviews and develop long-term solutions for recurring issues.
• Coordinate with Operations, Sales, Property Management, and Quality teams.

Requirements

• 3–5 years of experience in hospitality, operations management, property management, or customer-facing roles.
• Analytical mindset and ability to solve problems using data.
• Proven ownership of KPIs and cross-team collaboration experience.
• Excellent English and Spanish communication skills.
• Ability to manage multiple priorities independently in a dynamic environment.
• Empathetic, detail-oriented approach and commitment to exceptional guest experiences.
• Experience with CRM or case management tools such as Zendesk, HubSpot, or Salesforce.
• Availability to work weekends.

Nice to have

• French or Portuguese language skills.

Culture & Benefits

• Private health insurance with ALAN and flexible compensation through Payflow.
• Team-building activities, office events, and an international working environment.
• Transportation card for roles requiring travel, according to internal policy.
• Anniversary gift, snacks, fruit, coffee, tea, and popcorn.
• Autonomous, collaborative, diverse startup culture with no dress code.