Claims Metrics & Reporting Product Delivery Director (Fintech)

Location: Fully remote within the United States; listed locations include Minnesota and Minneapolis, MN.

Annual base salary: $140,000–$150,000.

Company

hirify.global is a financial services company focused on helping individuals and communities achieve better financial futures.

What you will do

• Build claims reporting and analytics capabilities, including metrics, data definitions, dashboards, management insights, and reporting standards.
• Define KPIs, calculation methodologies, data dictionaries, business rules, reporting dimensions, and measurement frameworks across workload, productivity, timeliness, quality, outcomes, and capacity.
• Develop the Claims reporting architecture and roadmap for operational, leadership, executive, and external customer-facing reporting.
• Translate business needs into requirements, user stories, acceptance criteria, measurable outcomes, and prioritized delivery plans.
• Represent the business in backlog, sprint, release, prioritization, and delivery decisions while partnering with Claims Operations, Underwriting, Pricing, Actuarial, Product, and Technology.
• Lead readiness, testing, UAT, training, communications, adoption, change management, risk monitoring, stabilization, and post-production improvement.

Requirements

• Bachelor’s degree required.
• Five or more years of experience in product delivery, product management, business analysis, business product ownership, or a related discipline.
• Experience building claims metrics and reporting capabilities across operational, leadership, executive, and external customer-facing reports and dashboards.
• Experience defining KPIs, data dictionaries, metric calculations, business rules, reporting dimensions, and measurement frameworks.
• Ability to translate business needs into reporting requirements, measurable outcomes, and actionable management insights.
• Experience connecting claims metrics to operational outcomes and partnering with Underwriting, Pricing, and/or Actuarial teams.
• Strong knowledge of claims operations and measures covering workload, inventory, productivity, timeliness, quality, outcomes, and capacity.
• Experience working in Agile or Scrum environments as a business partner, product representative, or business product owner.
• Understanding of the software development lifecycle, release management, testing, UAT, business readiness, stakeholder communications, change adoption, and post-launch stabilization.
• Experience in Employee Benefits, Disability, Absence, Leave Management, Life, and/or Supplemental Health, plus strong communication and stakeholder-management skills for technical and nontechnical audiences.

Nice to have

• FINEOS experience.
• Experience partnering with IT Product Owners and cross-functional technology teams.
• Experience with Power BI, Tableau, Cognos, BusinessObjects, or similar reporting and analytics platforms.
• Experience with SQL or with translating reporting requirements into scalable data solutions.
• Experience supporting digital transformation, modernization, or business-capability improvement initiatives.

Culture & Benefits

• Fully remote work with no regular in-office requirement.
• Health, dental, vision, and life insurance plans.
• 401(k) with company matching contributions of up to 6% and an employer-paid cash balance retirement plan.
• Paid time off including 20 days, nine company holidays, a flexible Diversity Celebration Day, and 40 hours of paid volunteer time.
• Tuition reimbursement of up to $5,250 per year.
• Culture emphasizes customer focus, critical thinking, teamwork, business acumen, learning agility, responsible automation and AI, compliance awareness, and disciplined delivery.